Summary
Overview
Work History
Education
Skills
Timeline
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Michelle Savage

Converse

Summary

Dynamic and customer-focused professional with extensive experience at Paradies Lagardere, excelling in high-pressure environments. Proven track record in enhancing customer satisfaction and driving sales through exceptional service and effective upselling. Strong multitasking abilities and reliable cash handling skills ensure operational excellence and foster repeat business.

Overview

8
8
years of professional experience

Work History

Bartender

Paradies Lagardere
11.2022 - 03.2025
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.

Cahier

Paradies Lagardere
11.2022 - 03.2025
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.

Manager

Las Palapas Restaurants
12.2021 - 10.2022
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Lead Host/ To-go Specialist

Olive Garden
09.2017 - 04.2021
  • Enhanced customer satisfaction by efficiently managing reservations and seating arrangements.
  • Resolved customer complaints promptly, maintaining a high level of customer satisfaction.
  • Facilitated smooth transitions between shifts by effectively communicating pertinent information to incoming staff members.
  • Organized waiting lists during peak hours by using effective prioritization techniques which led to reduced guest wait times.
  • Trained new hosts in company policies and procedures, ensuring a consistent guest experience.
  • Maintained a clean and welcoming environment, setting the tone for an enjoyable dining experience.
  • Handled high-pressure situations calmly and professionally while maintaining composure under stress.
  • Increased table turnover rate with effective time management and strategic seating plans.
  • Effectively managed guest expectations by providing accurate wait times estimates allowing them to make informed decisions about their dining experience.

Education

Cosmology - Hair Design

Springfield College of Beauty
Springfield, OR
02.2021

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude
  • Outgoing personality
  • Customer service expertise
  • Payment processing

Timeline

Bartender

Paradies Lagardere
11.2022 - 03.2025

Cahier

Paradies Lagardere
11.2022 - 03.2025

Manager

Las Palapas Restaurants
12.2021 - 10.2022

Lead Host/ To-go Specialist

Olive Garden
09.2017 - 04.2021

Cosmology - Hair Design

Springfield College of Beauty

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Michelle Savage