Michelle Savage

Front Desk Agent

McNeill Hotel

Waco

10.2023 - Current

Maintained cleaning cart with supplies, such as fresh linens and towels.
Checked rooms to ensure they met standards for cleanliness and tidiness.
Performed deep cleaning tasks such as shampooing carpets or steam cleaning furniture.
Verified accuracy of room rates and other charges during check-in process.
Resolved customer complaints promptly and courteously.
Processed payments accurately and efficiently.
Inputted guest information into computer system accurately and securely.
Generated daily reports detailing occupancy levels, revenue amounts.
Addressed customer needs in a timely manner.
Maintained cleanliness of lobby area at all times.
Performed light housekeeping duties such as stocking supplies or cleaning surfaces.
Provided excellent customer service while upholding company policies.
Assisted with check-in and check-out procedures for guests.
Managed cash drawer responsibly throughout shift.
Collaborated with colleagues to ensure smooth operations of front desk area.
Ensured that all safety regulations were followed according to company standards.
Stayed current on promotions, discounts, packages, and offers available at the hotel.
Provided information about hotel amenities, services, and local attractions.
Answered phones, responded to inquiries, and took messages.
Kept accurate records of guest transactions.
Answered telephones and greeted visitors to assist, answer questions and direct.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Assisted guests at check-in, providing information on various services within hotel.
Contacted housekeeping or maintenance staff to report room or building issues.
Answered guest inquiries, recommending shopping, dining or entertainment.
Cleaned and maintained lobby and common areas by restocking supplies and watering plants.
Prepared basic food service by setting up continental breakfast or coffee and tea supplies.
Issued room keys and escort instructions to bellhops.
Transmitted and received messages using telephones or telephone switchboards.
Greeted, registered and assigned rooms to hotel or motel guests.
Input and confirmed reservations for guests.
Posted incidental charges to ledgers, manually or by using computers.
Advised housekeeping staff of rooms vacated and ready for cleaning.
Verified customer credit to establish payment method for accommodations.
Performed bookkeeping activities to balance accounts and conduct nightly audits.
Recorded guest comments or complaints, escalating to management for immediate resolution.
Computed bills, collected payments and made change for guests.
Kept records of room availability and guest accounts, manually or using computers.