Michelle Sawhill
Land O' Lakes,FL
Summary
Responsible and mature Sales Associate who thrives in fast-paced environments. Enjoys working as part of a team to achieve sales goals. Talented Sales Associate effective at multi-tasking and maintaining a friendly attitude under pressure. Efficiently builds loyalty and long-term relationships with customers while consistently achieving individual Sales goals. Enthusiastic, outgoing and fashion-savvy Sales Associate proficient at building positive relationships with new and existing customers by offering superior customer service.
Overview
17
17
years of professional experience
Work History
Infant Swim Instructor
Infant Swimming Resource
Spring Hill, FL
03.2006 - 10.2012
- Retain ISR certification and CPR certification
- Maintain daily schedule
- Educate parents in drowning prevention
- Educate doctors and small groups in drowning prevention
- Review daily health checks on children
- Open communication with parents
- Teach non verbal infants sensory motor skills
- Teach infants and children aquatic problem solving
- Pursued professional development continually by attending educational conferences and teacher training workshops.
- Participated in student recruiting sessions and other marketing efforts that required teacher representation.
- Consistently received positive teacher evaluations from students.
- Preserved the confidentiality of student records and information at all times.
- Prepared tests and examinations to gauge how well students were learning.
- Collected, analyzed and tracked data on student progress.
- Maintained accurate and complete records for students.
- Communicated frequently with parents to provide feedback and discuss instructional strategies.
Executive Sales Assistant
GTE Directories
St. Petersburg, FL
06.1996 - 11.2001
- Conducted research to prepare, gather and proof briefing materials, agendas and decks for all executive-level meetings.
- Researched, proposed and implemented vendor services to decrease costs to organization.
- Supplied sales and marketing support to a sales force of 45 sales reps.
- Distributed company-wide announcements, booked conference rooms and coordinated catering for annual staff development forum.
- Supported the human resources department in the annual employee review process to manage performance merit increases.
- Coordinated dealer visitations, company special events and other employee morale functions.
- Carefully wrote down all phone messages and relayed them to the appropriate personnel.
- Developed and maintained an internal client filing system.
- Ordered all office supplies including ink cartridges, toner, and paper.
- Balanced sales office books and sales numbers
- Worked multiple line switchboard
Assistant Manager
Casa Gallardo
Tampa, FL
02.1992 - 11.1996
- Promoted safety policies and practices among personnel, enforcing appropriate handling and use of equipment and products.
- Achieved sales goals and service performance goals of by cultivating and securing new customer relationships.
- Greeted customers and ascertained needs to ensure high-quality service.
- Accepted and processed returns.
- Demonstrated use and care of merchandise.
- Helped customers with questions, problems and complaints in person.
- Maintained adherence to all company protocols.
- Kept restaurant compliant with all federal, state and local hygiene and food safety regulations.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Completed inventory purchases and oversaw shipment processing.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Pitched in to help host, waitstaff and bussers during exceptionally busy times such as dinner hour.
- Recruited and hired employees offering talent, charisma and experience to restaurant team.
Education
High School Diploma - undefined
Bloomingdale High School
Valrico, FL1990
Skills
- Dedicated team player
- Customer service
- Professional demeanor
- High energy
- Flexible schedule
- Multi-tasking strength
- Proficient in browser software, Microsoft Offices suit (Excel, Word, Powerpoint, erc)
- Cash handling
- Excellent people skills
- Stocking and replenishing
- Thrives in a team environment but able to work independently with minimal supervision
- Ability to diffuse potentially tense situations
- Flexible and Adaptable
- Self-Motivated
- Customer Service
- Conflict Resolution
- Active Listening
- Data Entry
- Responsible
- Organization and Time Management
- Decision Making
- Teambuilding
- Collaboration
- Self-motivated professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Do not go where the path may lead, go where there is no path and leave a trail.
Ralph Waldo Emerson
Timeline
Infant Swim Instructor
Infant Swimming Resource
03.2006 - 10.2012
Executive Sales Assistant
GTE Directories
06.1996 - 11.2001
Assistant Manager
Casa Gallardo
02.1992 - 11.1996
High School Diploma - undefined
Bloomingdale High School
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