Summary
Overview
Work History
Education
Skills
Timeline
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Michelle Say

Anaheim,CA

Summary

Outside sales specialist with strengths in acquiring new businesses, e-commerce and customer service. Excellent interpersonal and time management skills.

Overview

7
7
years of professional experience

Work History

Outside Sales Account Executive

Block Inc.
11.2020 - Current
  • Driving new business and client acquisition through lead generation, cold calling, and email outreach (full sale-cycle).
  • Prepared sales presentations, or proposals to explain product specifications and applications to businesses with a GMV of 1-25 million dollars each.
  • Bringing in over 3,000+ premium merchants to partner/onboard with Afterpay
  • Obtaining average of 115% quota attainment.
  • Maintained updated knowledge of changing industry, standards and trends related to e-commerce and retail.
  • Used consultative sales strategies to effectively overcome client objections and maximize sales activity generating over 12 million dollars in revenue.
  • Lead campaign awareness for business initiatives - providing product feedback, presentations and obtain interest with key decision makers (C-level executives).

Sales Development Representative

Block Inc.
03.2020 - 11.2020
  • Built and managed accurate sales pipeline to maintain high volume of activity.- initiating contacts with potential merchants, executing cold calls and email outreach.
  • Identifying needs of SMB partnerships, qualifying their interest, and building relationships to drive sales.
  • Obtained highest record of 495 businesses to close won in one month.
  • Work cross-functionally to ensure partners receive transparent sales and seamless onboarding. Successfully launching Afterpay to 5,000+ SMB businesses from start date.
  • Designed and implemented client outreach including call strategy, email and social campaigns (LinkedIn, Facebook, Instagram).

Account Representative

Uber Technologies Inc.
08.2018 - 11.2019
  • Performed cold-calling and outbound follow-ups with 600+ quarterly leads to secure new revenue.
  • Collaborated closely with technical, product management and services teams to identified client needs, build relationships and overcome objections.
  • Recognized for bringing in over $2 million in gross bookings in 9 months.
  • Developed strategic plans to effectively mobilize and obtain stagnant and difficult contacts, resulting in significant improvement in previously untouchable business.
  • Overachieved sales quota month- over-month with an average attainment of 140%

Onboarding Specialist

Uber Technologies Inc.
10.2017 - 08.2018
  • Oversaw and directed the onboarding process for 500+ restaurants weekly following hand-off from the sales team.
  • Answered all incoming inquiries, cases and escalations within a timely manner. Managed information flow for 100 existing and newly launch territories in US and Canada.
  • Documented internal processes and support procedures to compile all information into manuals for use in new hire trainings.
  • Streamlined operations and prioritized tasks, leading to an increase in productivity by over 70%.
  • Reduced standard onboarding process time from 15 days down to 7 days.

Education

Bachelor of Arts - Political Science

University of California, Riverside
Riverside, CA
06.2017

Skills

  • Consultative Sales Techniques
  • Business Growth Opportunities
  • Sales Strategies Implementation
  • Written and verbal communication
  • Account Management
  • Working Cross-Functionally
  • Managing Client Relationships
  • Google Suite / Salesforce Cloud / Microsoft Office

Timeline

Outside Sales Account Executive

Block Inc.
11.2020 - Current

Sales Development Representative

Block Inc.
03.2020 - 11.2020

Account Representative

Uber Technologies Inc.
08.2018 - 11.2019

Onboarding Specialist

Uber Technologies Inc.
10.2017 - 08.2018

Bachelor of Arts - Political Science

University of California, Riverside

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Michelle Say