Michelle Schaeffer
Phoenix,AZ
Summary
Promote customer loyalty by deepening relationships and boosting satisfaction with industry-leading service. Effectively drive sales with skilled promotion while handling administrative requirements to correct problems and process changes. Enthusiastic about assisting customers and building trust with knowledgeable customer support.
Reliable Service Associate with great communication and interpersonal skills. Highly-motivated, energetic, and dependable. Expertise in shrink control and order processing.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
17
17
years of professional experience
Work History
Service Associate
Kohl's
12.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
- Cash office.
- Customer Service POC and SCO.
- Merchandising.
- Amazon/Return Drop.
- Trained and taught new employees.
- Unloaded, loaded, processed and stocked - que-line merchandise.
Sales Coordinator
Nordstrom Rack
03.2014 - 10.2015
- Educated staff on strategies for handling difficult customers and challenging situations.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Customer service, inventory, sales - credit.
Sales Associate
Ross Dress for Less
08.2012 - 02.2014
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
Program Manager
CCI Consulting
02.2010 - 07.2012
- Coached team members on productivity strategies to accomplish challenging goals.
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
- Interacted with customers and clients to identify business needs and requirements.
- Met with project stakeholders on regular basis to assess progress and make adjustments.
Operations Supervisor
Prescription Solutions
01.2008 - 01.2010
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Implemented project management techniques to overcome obstacles and increase team productivity.
Education
Associate of Applied Science - Business, Pharmacy
Pima Community College
Tucson, AZHigh School Diploma -
Rincon High School
Tucson, AZ05.1995
Skills
- Customer service excellence
- Operations team support
- Stock replenishment
- Handling returns
- Cash office
- Daily reporting
- Merchandising
- Customer Support
- Stock management proficiency
- POS experience
- Quality Assurance
- Data Entry
Timeline
Service Associate
Kohl's
12.2022 - Current
Sales Coordinator
Nordstrom Rack
03.2014 - 10.2015
Sales Associate
Ross Dress for Less
08.2012 - 02.2014
Program Manager
CCI Consulting
02.2010 - 07.2012
Operations Supervisor
Prescription Solutions
01.2008 - 01.2010
Associate of Applied Science - Business, Pharmacy
Pima Community College
High School Diploma -
Rincon High School