Summary
Overview
Work History
Education
Skills
Creative and Artistic
Timeline
Generic

Michelle Schaffer

Ormond Beach,FL

Summary

Proactive Condo Cleaner, Hotel Housekeeper, and Front Desk Concierge with extensive experience in maintaining high sanitation standards and providing exceptional guest service. Skilled in deep cleaning, chemical handling, and proficient use of reservation software. Known for strong time management and attention to detail, ensuring a welcoming, fun, and playful environment for all guests.

Overview

6
6
years of professional experience

Work History

Condo Cleaner

Natashas Condo Cleans
02.2021 - 06.2024
  • Demonstrated strong time management skills, consistently completing assigned tasks within allotted timeframes 4/6 units cleaned a day.
  • Transported linens, towels (while folding desired animals or shapes for designated condos), toiletries, soaps, and cleaning supplies to new units, and transported other trash and waste to disposal areas.
  • Washed windows, walls, ceiling fans. Mopped and swept all floors. Made sure dishes were washed, dried, and put away while making sure the dishwasher was emptied in every unit. Cleaned and emptied out refrigerators.

Hotel Housekeeper

Bayfront
12.2019 - 02.2021
  • Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines. Also keeping up with daily chart of check-outs
  • Contributed to hotel's reputation for cleanliness and comfort by providing exceptional service to all guests.
  • Inspected and cleaned guest rooms, lobbies, and common areas to verify cleanliness and tidiness.
  • Replenished toilet paper, soaps and shampoos in hotel guest rooms to provide adequate toiletries for guests.

Front Desk Concierge

Beach Front Hotel
05.2018 - 07.2020
  • Handled guest complaints during major events and summer busy season promptly, ensuring swift resolution and fostering positive relationships with fully satisfied and happy guest.
  • Managed over 50 rooms and Assisted guests with reservations, modifications, and cancellations in a courteous and professional manner.
  • Performed administrative tasks including filing paperwork, answering over 100 incoming calls, emails, and faxes. All while not forgetting to coordinate and report maintenance requests if needed.

Education

Associate of Applied Science - Mathematics

Santa Fe College
Gainesville, FL
06.2017

Skills

  • Reliable, Honest, and Charismatic
  • Sanitization
  • Deep cleaning expertise
  • Time Efficiency
  • Detail Oriented

Creative and Artistic

Private art shows and events. 

Timeline

Condo Cleaner

Natashas Condo Cleans
02.2021 - 06.2024

Hotel Housekeeper

Bayfront
12.2019 - 02.2021

Front Desk Concierge

Beach Front Hotel
05.2018 - 07.2020

Associate of Applied Science - Mathematics

Santa Fe College

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Michelle Schaffer