Michelle Schamber
Stockton,CA
Summary
Seasoned E/M Specialty Coder at Kaiser Permanente, adept in CPC registration and maintaining a high accuracy rate in code optimization. Excelled in leveraging cross-platform development skills, ensuring compliance with coding standards. Renowned for building strong relationships and enhancing team efficiency, demonstrating a unique blend of technical proficiency and exceptional interpersonal abilities. Hands-on professional offering a keen understanding of data confidentiality and HIPAA regulations. Highly trained Medical Coder knowledgeable in AMA and the CMS coding rules.
Overview
22
22
years of professional experience
1
1
Certification
Work History
E/M Specialty Coder
Kaiser Permanente
Stockton, CA
02.2024 - 02.2024
- Maintained current working knowledge of CPT and ICD-10 coding principles, government regulation, protocols and third-party billing requirements.
- Utilized coding software and tools efficiently to expedite the coding process.
- Assigned additional diagnosis codes based on specific clinical findings (laboratory, radiology and, pathology reports as well as clinical studies) in support of existing diagnoses.
- Read through patient health data, histories, physician diagnoses and treatments to gain understanding for coding purposes.
- Analyzed patient charts and records to extract relevant coding information.
- Maintained positive working relationship with fellow staff and management.
Ambulatory Coder
Kaiser Permanente
Stockton, CA
03.2013 - 02.2018
- Read through patient health data, histories, physician diagnoses and treatments to gain understanding for coding purposes.
- Reviewed clinical data from medical records to assign ICD, CPT, and HCPCS codes.
- Added modifiers as appropriate, coded narrative diagnoses and verified diagnoses.
- Utilized ICD-10, CPT, and HCPCS coding systems to process claims and billing.
- Maintained high accuracy rate on daily production of completed reviews.
- Updated coding skills and knowledge through continuous education and training.
- Maintained updated knowledge of coding requirements, which included continuing education and certification renewal.
- Maintained positive working relationship with fellow staff and management.
Customer Service Representative
Kaiser Permanente
Stockton, CA
11.2001 - 03.2013
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Answered inbound calls, chats and emails to facilitate customer service.
- Conducted regular follow-up calls with customers after resolving their issues.
- Promoted available products and services to customers during service, account management and order calls.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Provided accurate information about products and services to customers.
- Developed strong relationships with customers by providing personalized assistance and support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Resolved customer complaints promptly and efficiently.
- Answered customer inquiries and provided accurate information regarding products and services.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collected deposits or payments and arranged for billing.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Developed strong customer relationships to encourage repeat business.
- Answered customer inquiries via phone, email, and chat.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Education
High School Diploma -
Linden High School
Linden, CA06-1997
Skills
- Cross-platform development
- CPC registration
- Real-time systems
- Code optimization
Certification
- AAPC Certified Professional Coder
Accomplishments
- Received Excellence Award from NCAL Revenue Cycle
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
E/M Specialty Coder
Kaiser Permanente
02.2024 - 02.2024
Ambulatory Coder
Kaiser Permanente
03.2013 - 02.2018
Customer Service Representative
Kaiser Permanente
11.2001 - 03.2013
High School Diploma -
Linden High School
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