MICHELLE SCHAUER

• Directs strategic planning, administration, and coordination of a multi-faceted service area and provides leadership and direction for the department. Oversees disability related accommodations of students, faculty, staff, and community members at the College.
• Supervises client services team to support College strategic plans. Prioritizes and assigns work, ensures staff training, conducts performance evaluations, and makes hiring, termination, disciplinary recommendations.
• Plans, implements, and evaluates projects and services related to accommodations and accessibility throughout the College.
• Establishes, monitors, evaluates, and improves processes, procedures, and standards to provide service improvement for the disabled community.
• Ensures the College remains compliant with ADA/ADAAA and section 504 of the Rehabilitation Act.
• Develops and leads initiatives and projects that advance awareness of the need for accessibility across the institution and community.
• Responds to questions from other College departments, the Board of Governors and external institutions, and agencies regarding complex issues or policies related to ADA, ADAAA, and Section
• 504 compliance and accessibility at the College. for students, faculty, staff, or community members with disabilities.
• Directs and supervises the data collection and preparation of a variety of complex reports, statements,and communications. Makes recommendations impacting students, faculty, staff, programs, grants, and service providers or vendors.
• Develops, administers, and monitors budgets. Allocates resources to benefit students, faculty, staff,and community members with disabilities. Administers functional contract proposals and committees; manages the selection and deployment of contracts.
• Review disability reports and assign accommodation notifications to all instructors
• Ensure compliance with local and international accessibility standards and regulations
• Collaborate with various departments to implement accessible design and practices
• Stay updated on the latest developments and trends in accessibility technologies and practices
• Research innovative solutions to enhance accessibility and inclusivity within the organization.

The provision of distinguished educational programs and support services is central to the mission of the Metropolitan College of New York . Essential to this objective is the availability and delivery of quality academic advising that enhances the undergraduate experience for all students at MCNY

• foster a campus community that promotes student success
• provide the resources and professional development necessary for exemplary academic advising
• seek input from advisors and students when considering and implementing policy and curricular changes
• recognize the value of excellence in academic advising

Academic advisors provide academic assistance and individualized attention to promote each student's success at MCNY. An academic advisor can share knowledge, experience and insight that is beneficial to the student. The advisor's role is to help the student evaluate and realize educational and career options. This requires the advisor to:

• approve the student's academic program of study
• provide accurate and consistent information
• clarify program requirements, policies and procedures
• assist the student in identifying appropriate institutional resources
• facilitate relationships between the student and other individuals on campus who may provide assistance
• uphold the academic standards of the institution

A key tenet of academic advising is that the student is responsible for his or her own decisions. Academic advisors exist because students require information and assistance to navigate the system and to make appropriate decisions. The student's role is to explore academic, career and personal goals. This requires the student to:

• seek advising from appropriate advisors at appropriate times
• learn academic program requirements
• utilize available resources, including those that are web-based, to monitor academic progress
• take responsibility for actions and decisions that affect academic progress

• Skills in organizing resources and establishing priorities.
• Provide front desk coverage including initial intake of students requesting services/ information and refer them to the appropriate counselor.
• Word processing and/or data entry skills.
• Record maintenance skills and provide clerical support to the financial aid office.
• Strong interpersonal and communication skills and the ability to work effectively with a wide range of customers in a MCNY community.
• Provide students with information as it pertains to their financial aid account.
• Ability to create, compose, and edit written materials.
• Experience with customer service and answering the phone lines.
• Ability to interact in a friendly and professional manner with students, staff and faculty.
• Experience with line databases, and MS application programs (e.g., MS Word, Excel, etc.) a plus.
• Knowledge of the financial aid process, as it pertains to FAFSA, TAP and Loans.

• Assisted students with financial aid applications and other issues and concerns as they arise
• Collected documents for processing required for verification of a student’s financial aid application in accordance to federal regulations
• Prepared and maintained student financial aid files.