Michelle Schettino
Palm Bay,FL
Summary
Compassionate Registered Nurse (RN) with dedicated career history in patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Registered Nurse
Tenet Florida Physician Services
Delray Beach, FL
10.2017 - Current
- Tracked, reviewed and monitored diagnostic test results and assisted in management of patient care between visits.
- Completed paperwork and prior authorizations and scheduled appointments for patients.
- Recorded details regarding therapies to keep patient charts updated.
- Reinforced health education, counseling and advice to patients and families and assessed patient educational needs, prioritized patient learning needs, identified barriers to learning and used educational tools to encourage non-adherent patients.
- Evaluated patient histories, complaints and current symptoms.
- Performed triage on over 50 incoming patient calls per day and determined severity of illnesses.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Educated family members and caregivers on patient care instructions.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Advocated for and strived to protect health, safety and rights of patient.
Office Coordinator
Tenet Florida Physician Services
Delray Beach, FL
06.2007 - 10.2017
- Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
- Oversaw appointment scheduling and itinerary coordination for both patients and physicians in busy multi-physician practice.
- Maintained patient databases and updated information in alignment with HIPAA protocols.
- Reviewed and sent medical records to other physicians upon request.
- Received, recorded and filed medical payments by check, cash and credit card.
- Entered procedure codes and diagnosis codes into medical billing software.
- Verified benefits and worked with insurance companies to obtain payments.
- Scheduled, rescheduled and cancelled appointments for patients.
- Managed appointments, registrations and patient relations in busy cardiologist office, answering and managing over 100 call per day.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Education
Associate of Science - Registered Nurse
08-2017
Skills
- Patient and family advocacy
- Collecting vitals
- Chest pain management
- Call triaging
- Patient evaluation and Assessment
- Medical Records Management
- Oxygen saturation standards
- Performing EKGs
- Administering Injections
Certification
- Multistate Registered Nurse License
- American Heart Association BLS Certified
- American Heart Association ACLS Certified
Languages
Italian
Native or Bilingual
Timeline
Registered Nurse - Tenet Florida Physician Services
10.2017 - Current
Office Coordinator - Tenet Florida Physician Services
06.2007 - 10.2017
Palm Beach State College - Associate of Science, Registered Nurse