Summary
Overview
Work History
Education
Skills
Timeline
Generic
Michelle Schlie

Michelle Schlie

Greater Minneapolis/St Paul,MN

Summary

Management and Industry Experience Over 25 years’ experience in the customer service, telecommunications and health care industries, with extensive experience in project management, compliance, and reporting. Strong analytical skills with high attention to details and accuracy. Advanced Microsoft Office skills. Experience defining, documenting, and implementing policies, procedures and processes. Retail side of business, which has provided a good sense of customer service, vendor relations, problem-solving, self-starter and team-player atmospheres. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Enthusiastic, eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in the industry.

Overview

31
31
years of professional experience

Work History

Realtor

Edina Realty
Greater Minneapolis/St. Paul Area, MN
01.2021 - Current
  • Licensed Real Estate Agent with one year of experience in residential properties
  • Compare current properties with similar recently-sold properties to determine competitive market prices
  • Prepare documents such as representation contracts, purchase agreements, disclosures and all other forms needed
  • Successfully guided home buyers and sellers through sales and purchases of properties
  • Interpersonal and negotiating skills
  • Advised and informed prospective clients on current market activities and conditions.
  • Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
  • Developed and maintained relationships with clients through networking, postcards and cold calling.
  • Interviewed clients and generated lists of potential properties meeting specific requirements from available listings.
  • Wrote contracts to outline sales and purchases of properties.
  • Liaised between buyers and sellers to establish favorable prices and negotiate contract terms.
  • Advised sellers on ways to increase curb appeal and make homes more appealing to potential buyers.
  • Completed property walk throughs before completing deals to uphold accuracy in listings and appraisals.

Sales Lead

New York & Company
Eagan, Minnesota
05.2017 - 10.2020
  • Capable of handling multiple projects simultaneously and ability to work under pressure with strict timelines in fast-paced work environments
  • Reviewed operational records and sales to determine profitability
  • Coached and developed behaviors that drive sales
  • Commitment to customer service, ability to build productive relationships, resolve complex issues and win customer loyalty
  • Trained, coached and mentored new sales associates for maximum performance.

Government and External Affairs Sr. Analyst

Frontier Communications
Burnsville, Minnesota
04.2001 - 03.2019
  • Collected, compiled and filed reports - (FCC), state and local municipalities for 10 different states, all with their own requirements
  • Developed Service Quality Metrics and Customer Credit Reports
  • Managed monthly service quality metrics and reported results to Frontier’s Directors and Senior Vice Presidents
  • Annually reviewed federal & state commission rules and regulations to ensure on-going compliance
  • Project manager for state and federal lifeline programs, annual reports, outage reporting and directory reviews
  • Submitted monthly, quarterly, and annual reports to - department of commerce, public service commissions, and upper management within Frontier
  • Recommended process improvements to continually identify, analyze and fix constraints and challenges.
  • Conducted workplace compliance training to reduce liability risks and operate effectively.
  • Performed quality assurance to meet appropriate standards and facilitate improvement of processes.

Business Analyst / Billing & Enrollment Lead Service Specialist

United Healthcare
Golden Valley, MN
05.1993 - 04.2001
  • Developed and managed projects for Medicare/Medicaid Services, billing, enrollment operations and contracted vendors
  • Liaison for Medicare/Medicaid Services and contracted vendors
  • Provided technical assistance to 25-30 team members for billing, enrollment, collections and accounts receivable
  • Created training materials and trained 25-30 team members
  • Conducted Quality Assessments and Coached Operations Daily

Education

Bachelor of Science Degree - Finance, Real Estate and Insurance

Minnesota State University - Mankato
Mankato, MN

Skills

  • Upbeat and Positive Personality
  • Responding to Difficult Customers
  • Multitasking and Prioritization
  • Efficient and Detail-Oriented
  • Regulatory Compliance
  • Establishing and Maintaining Customer Relationships
  • Excellent Attention to Detail
  • Strong Analytical and Problem Solving Skills
  • Time Management
  • Microsoft Office Suite
  • Account management
  • Contract negotiations
  • Self-Motivated
  • Dependable and Responsible

Timeline

Realtor

Edina Realty
01.2021 - Current

Sales Lead

New York & Company
05.2017 - 10.2020

Government and External Affairs Sr. Analyst

Frontier Communications
04.2001 - 03.2019

Business Analyst / Billing & Enrollment Lead Service Specialist

United Healthcare
05.1993 - 04.2001

Bachelor of Science Degree - Finance, Real Estate and Insurance

Minnesota State University - Mankato
Michelle Schlie