Summary
Overview
Work History
Education
Skills
Timeline

Michelle Schloer

Rochester,United States

Summary

Highly motivated customer service and sales oriented professional seeking to use my many years of experience and acquired analytical skills in a new, but similar industry. Passionate about delivering exceptional customer service to retain and build new relationships. Loyal and dedicated with the desire to take on new challenges. Skilled in working under pressure and adapting to new situations and challenges to best enhance the success of the business. Analytical and detail oriented exemplifying strong communication, customer service, time management and problem solving skills.

Overview

10
10
years of professional experience

Work History

Bartender/ Manager/Key Holder

The Willow Hilton LLC
Hilton, NY
10.2022 - Current
  • Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
  • Collaborated with owners to determine key tasks and delegate to staff members. Setting a precedent for the current and future staff members.
  • Studied competitors and local demographic to price products competitively. Matching or succeeding customers expectations.
  • Combined product knowledge and trends to successfully serve a wide range of demographics. Creating and retaining new customers.
  • In a high volume, high stress environment resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked. Remained up to date on current product trends to provide customers with a variety of options.
  • Initiated new and creative ideas to increase sales. As a result assisted in the organization of a weekly event that increased sales up to 300%.
  • Assisted and collaborated with owners who were new to the bar business on ways to promote and spread a positive brand awareness.

Shift Manager, Key Holder, and Bartender

The Dakota Restaurant
Hilton, NY
06.2021 - 08.2022
  • Supervised, supported, and mentored up to 15+ employees in all areas of the restaurant.
  • Resolved immediate guest issues to ensure guest satisfaction and future business.
  • Responded and solved guest complaints in person and over the phone. Dependent on the situation selected from a variety of resolutions to best suite the business and the customer.
  • Coordinated with all management and owners to create and implement daily responsibilities for all staff members to better promote smooth operations.
  • Responsible for collecting and balancing daily registers and generated sales reports from all front of the house staff to turn over to management. On a high volume day upwards of $10,000 would be collected and accounted for.

Lead Bartender

Delmonico's Italian Steakhouse
Rochester, NY
11.2013 - 06.2021
  • Promoted within. Developed the ability to successfully assist any front of the house position, including management.
  • Continuously trained and managed coworkers on company policies and procedures.
  • Demonstrated deep product knowledge. As a result was used as a resource and mentor to managers, trainers, and coworkers.

Product Specialist

Vision Hyundai
Henrietta, NY
08.2014 - 03.2016
  • Disciplined and self motivated to study the products and services offered to better support customer needs and wants.
  • Built a fast thorough understanding and relationships of customers to suggest specific products to meet their demand.
  • With providing superior customer service built and retained a customer base that remained loyal and created new leads for future business.

Education

Bachelor of Science - Marketing

SUNY College At Brockport, Brockport, NY
12.2019

Associate of Science - Business Administration

Monroe Community College, Rochester, NY
05.2018

Skills

  • Superior Customer Service
  • Adaptability
  • Team Building and Motivation
  • Complaint Resolution
  • Decision Making
  • Self-Motivated
  • Training Development Aptitude
  • Composure in High Stress Environments
  • Multi-tasking
  • Creative

Timeline

Bartender/ Manager/Key Holder - The Willow Hilton LLC
10.2022 - Current
Shift Manager, Key Holder, and Bartender - The Dakota Restaurant
06.2021 - 08.2022
Product Specialist - Vision Hyundai
08.2014 - 03.2016
Lead Bartender - Delmonico's Italian Steakhouse
11.2013 - 06.2021
SUNY College At Brockport - Bachelor of Science, Marketing
Monroe Community College - Associate of Science, Business Administration

Similar Profiles

CREATE PROFILE
Michelle Schloer