Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Hi, I’m
Michelle Schmidt
Houston
Summary
Overview
21
years of professional experience
9
years of post-secondary education
1
Certification
Work History
Stretch N Grow South HoustonWebster
Manager & Coach
05.2014 - Current
Job overview
- Managed daily operations to ensure smooth service delivery for clients.
- Trained staff on program implementation and child development practices.
- Developed schedules for instructors to maximize efficiency in class offerings.
- Coordinated communication between parents and staff regarding children's progress.
- Oversaw compliance with safety and health regulations in all activities.
- Implemented quality control measures to maintain high service standards.
- Facilitated staff meetings to discuss program improvements and team collaboration.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Recruited and hired qualified candidates to fill open positions.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Created monthly reports for senior management summarizing operational performance metrics.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Streamlined communication channels, improving information flow and decision-making speed.
- Ensured compliance with industry regulations and company policies.
- Enhanced team morale and retention through recognition programs and career development opportunities.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Conducted performance reviews for team members.
- Developed and implemented strategic plans to achieve company objectives.
- Led a team of 6 employees, ensuring high productivity and excellent customer service.
- Conducted performance evaluations, providing feedback and coaching for team development.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Produced thorough, accurate and timely reports of project activities.
- Proposed or approved modifications to project plans.
- Implemented quality control measures to uphold company standards.
- Designed engaging lesson plans for youth fitness programs.
- Instructed children in stretching techniques and physical activities.
- Organized group activities to promote teamwork and social skills.
- Collaborated with parents to address children's needs and concerns.
- Maintained a safe and positive environment for all participants.
- Trained new coaches on program procedures and best practices.
- Implemented creative strategies to enhance participant engagement and enjoyment.
- Mentored and encouraged youth to develop strong work ethic by being positive role model and regularly practicing skills.
- Created culture of good sportsmanship, cooperation and responsibility among athletes and coaching staff.
- Organized and implemented training sessions, drills and exercises to improve technique, agility and strength.
- Provided guidance to participants in order to help them develop their skills and achieve desired goals.
- Communicated effectively with parents, administrators and other coaches regarding team activities or concerns.
- Instructed players on proper techniques, strategies, rules and regulations of the sport.
- Mentored team members in order to build confidence and foster a supportive environment.
- Communicated rules and expectations to student athletes and performed necessary corrective actions.
- Established appropriate disciplinary actions when necessary according to established policies.
- Observed practices in order to evaluate player performance levels and provide feedback.
- Attended coaching clinics or workshops in order to stay up-to-date on industry trends.
- Adhered strictly to safety protocols while supervising practices or competitions.
- Fostered a positive and motivational environment to boost team morale and cohesion.
- Maintained accurate records of athletes' progress and attendance.
- Implemented injury prevention and conditioning programs to maintain athlete health and performance.
- Conducted recruitment efforts to identify and attract promising athletes to the program.
- Organized and led team meetings to set goals, discuss strategies, and review performance.
- Conducted exercising drills to improve flexibility, stamina and strength of each player.
- Trained athletes in proper use of equipment for safety and maximum results.
Gateway Community ChurchHouston
Head Greeter
07.2004 - 12.2022
Job overview
- Greeted guests warmly and ensured a welcoming atmosphere.
- Assisted visitors with information about services and amenities.
- Managed guest check-in and registration processes efficiently.
- Provided directions and support to enhance guest experiences.
- Greeted customers upon entering the church, providing a friendly and welcoming atmosphere.
- Answered customer inquiries about services.
Education
University of Houston Clear LakeHouston, TX
Bachelor of Science from Reading
08.1994 - 06.1998
University Overview
- Member of Phi Alpha Theta
- Minor: History
- Major: Interdisciplinary Studies
San Jacinto College North CampusHouston, TX
Associate of Arts from Social Sciences
08.1989 - 06.1994
University Overview
Skills
- Staff training
- Operational management
- Compliance oversight
- Performance evaluation
- Customer relationship management
- Quality assurance
- Conflict resolution
- Team building
- Effective communication
- Problem solving
- Time management
- Leadership skills
- Event coordination
- Adaptability
- Performance management
- Expense tracking
- Operations management
- Relationship building
- Customer service
- Disciplinary techniques
- Cross-functional team management
- Brand management
- Product management
- Partnership development
- Competitor research
- Performance evaluations
- Staff development
- Decision-making
- Documentation and reporting
- Employee onboarding
- Task delegation
- Key performance indicators
- Staff training and development
- Customer relationship management (CRM)
- Stakeholder management
- Policy implementation
- Cross-functional teamwork
- Marketing
- Business administration
- Policy and procedure development
- Verbal and written communication
- Inventory management
- Team leadership
- Staff management
- Project planning
- Clear communication
- Regulatory compliance
- Coaching and mentoring
- Recruiting and interviewing
- Schedule preparation
- Shift scheduling
- Workforce management
- Goal setting
- Innovation management
- Change management
Certification
- Notary Public
- CPR/1ST AID/AED Certified
- Certified YFS coach
References
References
References available upon request.Timeline
Manager & Coach
Stretch N Grow South Houston
05.2014 - Current
Head Greeter
Gateway Community Church
07.2004 - 12.2022
University of Houston Clear Lake
Bachelor of Science from Reading
08.1994 - 06.1998
San Jacinto College North Campus
Associate of Arts from Social Sciences
08.1989 - 06.1994
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