Summary
Overview
Work History
Education
Skills
Timeline
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Michelle Schram

Torrance,CA

Summary

Motivated Sales Assistant committed to providing excellent customer service. Organized, detail-oriented and empathetic to customer needs. Skilled at helping customers find the products and services that they need.

Overview

25
25
years of professional experience

Work History

Sales Assistant

Kimoto Tech, Inc.
08.1998 - 01.2024
  • Increased sales by building strong customer relationships and providing excellent service.
  • Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
  • Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Built rapport with repeat customers, fostering long-term loyalty to the brand.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Fielded customer questions to share information about products, availability, and pricing.
  • Reduced outstanding account balances through diligent follow-up on overdue invoices and negotiating payment arrangements with clients.
  • Collaborated with sales team to resolve billing discrepancies, resulting in improved customer relationships and increased client satisfaction.
  • Decreased uncollectible debt by closely monitoring accounts and promptly identifying high-risk customers for management review.
  • Expedited revenue collection by consistently meeting deadlines for generating accurate monthly statements and timely invoice submissions.
  • Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.
  • Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Made outbound calls to vendors and customers to discuss and resolve account needs.
  • Followed up overdue payments and payment plans from clients to establish good cash flow.
  • Developed and maintained positive relationships with clients to maximize collections.
  • Negotiated payment arrangements with customers to establish timely receipt of payments.

Education

High School Diploma -

West High School, Torance CA
Torrance, CA
06.1987

Skills

  • Complex Problem-Solving
  • Customer Needs Assessment
  • Stock Management
  • Goal-Oriented
  • Relationship building
  • Customer service
  • Excellent communication
  • Multitasking
  • Inventory Management
  • Reliable and Responsible
  • Strong Communication and Interpersonal Skills
  • Building Customer Loyalty
  • Order Management

Timeline

Sales Assistant

Kimoto Tech, Inc.
08.1998 - 01.2024

High School Diploma -

West High School, Torance CA

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Michelle Schram