Michelle Schutt
Port Orange,FL
Summary
Customer Service Representative with expertise in managing customer accounts and resolving inquiries efficiently. Proven ability to enhance customer satisfaction and loyalty through strong attention to detail and active listening skills. Demonstrated track record of exceeding performance metrics in fast-paced environments.
Overview
9
9
years of professional experience
3
3
Certifications
Work History
Customer Service Representative
Sun Coast Roofing
New Smyrna Beach, Florida
06.2025 - 11.2025
- Resolved complaints through effective communication and problem-solving skills.
- Educated clients on roofing services and maintenance options.
- Processed orders and scheduled service appointments efficiently.
- Collaborated with team members to enhance customer satisfaction strategies.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Maintained accurate records of customer interactions and transactions.
- Collected deposits or payments and arranged for billing.
Customer Service Representative
Medicareinsurance.com
Daytona Beach, Florida
01.2022 - 06.2025
- Managed customer accounts using CRM software effectively.
- Resolved complaints through active listening and problem-solving skills.
- Conducted regular follow-up calls with customers after resolving their issues.
- Engaged in conversation with customers to understand their needs and resolve issues.
- Utilized the job-related software to prepare change of address records.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
School Janitor
ABM Industries
Romeo, Michigan
06.2019 - 10.2022
- Maintained cleanliness of classrooms and common areas daily.
- Operated cleaning equipment and tools following safety protocols.
- Replenished supplies in restrooms and break rooms regularly.
- Collaborated with staff to address facility maintenance needs promptly.
- Conducted routine inspections to ensure school hygiene standards were met.
- Kept accurate records of chemicals used for cleaning purposes.
- Conducted regular inspections of grounds around the school for debris or damage.
- Emptied trash cans and replaced liners as needed.
- Reset school spaces nightly.
- Detailed carpets weekly around corners, edges and under furniture.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Notified managers of repair needs or additions to building operating systems.
- Stripped, sealed and polished floors.
- Steam-cleaned or shampooed carpets.
Pharmacy Technician
Rite Aide Pharmacy
Almont, MI
04.2017 - 12.2018
- Processed prescription orders efficiently for patient pick-up and delivery.
- Assisted pharmacists in compounding medications and preparing sterile products.
- Managed inventory by ordering and restocking medications and supplies.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Restocked shelves with new supplies of medications as needed.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Flagged potential side effects and allergies to prescribed medications for patients.
- Collaborated with other healthcare professionals to ensure optimal patient care.
- Supported pharmacy operations by answering phone calls and directing queries appropriately.
- Prepared medications for dispensing by counting, pouring,
- Maintained accurate patient records and processed insurance claims promptly.
- Operated pharmacy software to track prescriptions and manage patient profiles.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Created new customer profiles and updated demographics, allergies, and new medications.
Education
Pharmacy License
Rite Aid Pharmacy
Almont, MI07-2017
Associate of Science - Paralegal Studies
Carrinton College California
09-2012
Skills
- Customer relationship management
- CRM software usage
- Complaint resolution
- Service appointment scheduling
- Product knowledge
- Order processing
- Attention to detail
- Call center experience
- Prioritization
- Communication skills
- Team collaboration
- Active listening
- Record preparation
- Complaint handling
- Microsoft outlook
- Customer service
- Office equipment proficiency
- Medical terminology
- Email management
- Credit card payment processing
- Punctuality and reliability
- Computer proficiency
- Microsoft Excel
- Scheduling
- Report generation
- Document control
- Researching
- Typing proficiency
- Spreadsheets
- Recordkeeping strengths
- Appointment scheduling
- Customer support strategies
- Retail sales customer service
Certification
Pharmacy Technician Lincence
Timeline
Customer Service Representative
Sun Coast Roofing
06.2025 - 11.2025
Customer Service Representative
Medicareinsurance.com
01.2022 - 06.2025
School Janitor
ABM Industries
06.2019 - 10.2022
Pharmacy Technician
Rite Aide Pharmacy
04.2017 - 12.2018
Pharmacy License
Rite Aid Pharmacy
Associate of Science - Paralegal Studies
Carrinton College California