Take-charge professional delivering support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Hi, I’m
Michelle Scott
A Lady of many talents
Tampa,FL
Summary
Overview
26
years of professional experience
Work History
Ultra Pure Water LLC.Tampa, FL
Customer Service Specialist
06.2023 - 07.2023
Job overview
- Set up and activated customer accounts.
- Notified customers of delinquent accounts with attempt to collect outstanding amounts.
- Recorded and updated customer personal accounts with accurate contact information.
- Recorded information about customers' financial status and collections status efforts.
- Located and monitored overdue accounts using billing system to begin collections process.
Dollar TreeTampa, FL
Assistant Store Manager
07.2022 - 07.2023
Job overview
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Supervised cashiers and ran cash register, processing credit, debit and cash payments to streamline sales.
- Maintained inventory by checking merchandise to determine levels.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Delegated work to staff, setting priorities and goals.
Popi's PlaceRuskin, FL
FOH Dining Room Supervisor/Cashier
05.2019 - 05.2022
Job overview
- Maintained presence on dining room floor and assisted team to support efficiency of service.
- Acted as liaison between head of kitchen staff and front of house to update staff on menu updates, special requests and canceled items.
- Adhered to and enforced health and safety standards regarding food preparation, serving and storage.
- Reviewed closing reports at end of shifts and corrected mistakes.
- Arranged proper seating facilities to promote rules and regulations concerning safety, fire and health concerns.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Explained goals and expectations required of trainees.
- Supervised team of 7 employees in Dining establishment, maintaining positive and productive atmosphere to enhance employee experience.
- Promoted safe working conditions by monitoring safety procedures and equipment.
Office GenieRuskin, FL
Freelance Book Keeper/Office Administrator
06.2013 - 03.2018
Job overview
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
- Processed financial documents, contracts, expense reports and invoices.
- Replenished office supplies, placing new orders for restocking to maintain inventory.
- Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
- Used specialized accounting software to debit, credit and total accounts on computer spreadsheets and databases.
- Automated office operations by managing client correspondence and data communications.
- Checked figures, postings and documents for correct entry, mathematical accuracy and proper codes.
- Managed service agreements and purchase orders to drive budget performance and meet schedule requirements.
- Coordinated and directed organization's financial and budget activities to fund operations, maximize investments and increase efficiency.
- Analyzed business performance data and forecasted business results for owner of the company.
- Evaluated individual and team business performance and identified opportunities for improvement.
SunTrust Banks IncRuskin, FL
Customer Service Representative
06.2006 - 06.2013
Job overview
- Opened new checking, savings and lines of credit for customer accounts.
- Adhered to bank and legal guidelines for reporting, loan approvals and money handling.
- Attended local gatherings and networking events as bank representative to establish community relations and generate potential customer leads
- Supervised preparation of documents, financial models and presentations.
- Maintained confidentiality of bank records and client information.
- Built and maintained client relationships through quality, personalized interactions.
- Entered customer transactions into computers to record transactions and issue computer-generated receipts.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
Creature Castle Pet StoreBrandon, FL
Retail Store Manager
07.1997 - 04.2004
Job overview
- Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.
- Hired and trained positive, enthusiastic employees to boost talents of retail team.
- Supervised cash drawer balances and deposits of store receipts.
- Built and maintained strong working relationships with team members.
- Engaged with customers and recommended products based on needs and requests.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Explained information about quality, value and style of products to influence customer buying decisions.
- Wrote Employee Manual on proper animal maintenance and husbandry.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Answered questions about current promotions and resolved issues according to store policies.
Education
Brewster Technical CenterTampa, FL
Associate of Science from Pharmacy Technology
03.1994
University Overview
Tampa CollegeTampa, FL
Associate of Arts from Commercial Art/ Graphic Art
05.1985
University Overview
Robinson High SchoolTampa, FL
GED
08.1978
University Overview
Skills
- Loss Prevention
- Strategic Planning
- Customer Service
- Business Development
- Relationship Building and Management
- Strategic Merchandising
- Transaction Processing
- Verbal and Written Communication
- Customer Service and Engagement
- Upselling and Cross Selling
- Consultative Sales
- Hiring and Training
- Team Building and Leadership
- Records Management
- Customer Service Management
- Attention to Detail
- Customer Relations
- Issue Resolution
Timeline
Customer Service Specialist
Ultra Pure Water LLC.
06.2023 - 07.2023
Assistant Store Manager
Dollar Tree
07.2022 - 07.2023
FOH Dining Room Supervisor/Cashier
Popi's Place
05.2019 - 05.2022
Freelance Book Keeper/Office Administrator
Office Genie
06.2013 - 03.2018
Customer Service Representative
SunTrust Banks Inc
06.2006 - 06.2013
Retail Store Manager
Creature Castle Pet Store
07.1997 - 04.2004
Brewster Technical Center
Associate of Science from Pharmacy Technology
Tampa College
Associate of Arts from Commercial Art/ Graphic Art
Robinson High School
GED
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