Summary
Overview
Work History
Education
Skills
Affiliations
Additional Information
Timeline
Generic

Michelle Scott

Milwaukee,WI

Summary

Seeking a continuing career in a collaborative, professional work environment that utilizes 20+ years of experience in leadership, customer service, and specialized training in which I am able to apply proven knowledge and skills for the benefit of the organization.

Overview

9
9
years of professional experience

Work History

Security Supervisor

Froedtert Health
01.2020 - Current
  • Responsible for day to day operations of the Froedtert Community Hospital Division Security Department.
  • Oversee team of 4 Security Officers and 8 Dispatchers and manage scheduling and performance evaluations.
  • Deliver regular security awareness programs to educate personnel on security measures and protocols.
  • Collaborate with senior management to develop and implement strategies to mitigate security risks.
  • Establish and maintain close working relationships with local law enforcement officers.
  • Monitor and approve access control systems for accessibility to authorized personnel.
  • Conduct frequent security audits to identify potential problems related to physical security, staff safety, and asset protection.
  • Implement comprehensive security plans to provide highest levels of protection for all Froedtert CHD facilities.
  • Coordinate with the Emergency Management department to conduct regulatory drills and to consistently establish the safety of visitors and staff.

Communications Center Manager

Flight For Life
12.2017 - 12.2019
  • Managed, directed, and provided administrative, technical, and supervisory leadership for the effective operation of the Flight For Life Communications Center
  • Had direct management responsibility for all Communications Center personnel and for ensuring prompt and safe response to all customer transportation requests and/or communication and customer service issues
  • Implemented and tracked quality control measures
  • Updated policies and procedures in coordination with the Director of Operations.

Emergency Dispatcher

City of Waukesha
11.2016 - 02.2017
  • Used a computer-aided dispatch system to receive emergency calls from the public requesting police, fire, medical or other emergency services
  • Determined the nature and location of the emergency; determined priorities, and dispatched police, fire, ambulance or other emergency units as necessary and in accordance with established procedures
  • Received and processed 911 emergency calls, maintained contact with all units on assignment, maintained status and location of police and fire units
  • Monitored direct emergency alarms and answered non-emergency calls for assistance
  • Received requests for information regarding vehicle registration, driving records and warrants, and provided pertinent data
  • Monitored several complex public safety radio frequencies.

Commercial/Residential Dispatch Supervisor WI

Waste Management, MN Market Area
10.2014 - 11.2016
  • Oversaw daily activities of the dispatch department, ensuring productivity and quality goals were met
  • Coordinated resolution of service orders and customer service issues
  • Managed live dispatch as well as GPS and MAS data input
  • Communicated and enforced company policies and procedures as well as developed and implemented safety briefings
  • Compiled and analyzed maintenance reports
  • Coordinated schedules and monitored performance of staff, and arranged for training as needed
  • Supervised personnel needs of the department including coaching, training, and evaluating employee performance
  • Provided input into termination, compensation, and promotion decisions.

Education

Bachelor of Arts Degree - Social Sciences Interdisciplinary

State University of New York
Stony Brook, New York
12.1989

Skills

  • Excellent speaking skills and the ability to remain calm during stressful situations
  • Specialized multi-tasking skills and the ability to execute several tasks at once
  • Possesses good judgment in prioritizing calls and assignments
  • Proficient in several software programs including Microsoft Excel and Outlook
  • CCTV and Access System Control Monitoring
  • Compliance Management
  • Emergency Response
  • Active Shooter Training
  • Conducting Drills
  • Set Organizational Policies
  • Performance Tracking and Evaluations
  • Security resource allocation

Affiliations

  • Secretary/Treasurer, Wisconsin Air Medical Council, 2018-2020
  • Committee Member, Milwaukee Regional Medical Center Emergency Preparedness Committee, 2018-2020
  • Women in Leadership Business Resource Group, Froedtert, 2021-Present

Additional Information

  • Available upon request

Timeline

Security Supervisor

Froedtert Health
01.2020 - Current

Communications Center Manager

Flight For Life
12.2017 - 12.2019

Emergency Dispatcher

City of Waukesha
11.2016 - 02.2017

Commercial/Residential Dispatch Supervisor WI

Waste Management, MN Market Area
10.2014 - 11.2016

Bachelor of Arts Degree - Social Sciences Interdisciplinary

State University of New York

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Michelle Scott