Michelle Scrivner
Norfolk,NE
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
17
17
years of professional experience
Work History
Industrial Sewer
Quick Draw Tarpaulin Systems
07.2018 - Current
- Demonstrated adaptability by effectively managing multiple tasks simultaneously while meeting deadlines.
- Developed strong relationships with suppliers to secure the best prices on fabrics, threads, and other necessary materials.
- Assisted in training new employees, ensuring they quickly adapted to company procedures and practices.
- Streamlined workflow with proper organization of materials, tools, and workstations.
- Enhanced team collaboration by actively participating in meetings and offering constructive feedback.
- Reduced material waste through precise cutting, measuring, and stitching.
Warehouse Production Worker
Great Dane
07.2017 - 07.2018
- Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
Lead Server
Wild Wood Casino, Saddle Bar Restaurant
08.2013 - 11.2016
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Observed servers to provide feedback and coaching in areas requiring improvement.
- Cultivated warm relationships with regular customers.
- Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Bartender
Hat Tricks Sports Bar
08.2008 - 06.2013
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Education
Medical Billing And Coding
Blair College
Colorado Springs, CO01-2003
Skills
- Sales and upselling techniques
- Customer service
- Strong communication skills
- Cash handling
Timeline
Industrial Sewer
Quick Draw Tarpaulin Systems
07.2018 - Current
Warehouse Production Worker
Great Dane
07.2017 - 07.2018
Lead Server
Wild Wood Casino, Saddle Bar Restaurant
08.2013 - 11.2016
Bartender
Hat Tricks Sports Bar
08.2008 - 06.2013
Medical Billing And Coding
Blair College
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