Michelle Seace
New Port Richey,FL
Summary
Proactive Case Manager with the ability to work autonomously under pressure in a fast-paced environment. Self-starter with a high level of attention to detail and accuracy. Excellent customer service, organizational, communication, and interpersonal skills with demonstrated ability to adapt to varying situations. Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in training new concepts and best practice strategies.
Overview
15
15
years of professional experience
1
1
Certification
Work History
HUD VASH CM Supervisor
St. Vincent De Paul Cares
07.2023 - 05.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Review all files of enrolled HUD VASH clients
- Complete Financial assistance requested
- Completed Monthly Reports for all credit card TFA/Financial Assistance
Compliance Specialist
Asset Living Property Management
10.2022 - 05.2023
- Review of Affordable Housing resident files for eligibility and compliance with all required laws
- Review the files based on information presented by the applicants and ensure review of files within 24hrs of receiving
- Adherence to all policies and procedures as set forth in the personnel manual
- Monitoring changes in LIHTC regulations and requirements and implementing changes as indicated
- Assist with all Tax Credit reviews by outside entities
Compliance – Quality Service Specialist
St. Vincent De Paul Cares – New Port Richey/Mid Florida
01.2021 - 10.2022
- Provides support to the Chief of Compliance by implementing administrative systems to promote data integrity, program follow up, and compliance with COA and program regulations
- Complete monthly file reviews in alignment with COA, Regulatory and Contractual Standards
- Complete quality assessment of monthly and quarterly reports
- Provide detail-focused review of documentation to ensure quality dialogue and feedback being given to Operations Managers at every opportunity
- Assist in resolving program complaints and track grievances filed
- Assist in coordination of training and tracking mandatory activities monthly
- Prepare and modify documents including form revisions
- Support COA related activities
- Assist preparation for monitoring
- Compile data and support completion of required reports
- Respect cultural diversity amongst clients, staff and volunteers and able to work with diverse racial, ethnic and economic groups
- Ability to set appropriate limits, work under deadlines and multi-task
- Ability to organize, prioritize, self-motivate, and deliver results
- Excellent communication and listening skills
- Possess strong work ethics
- Adherence to the highest ethical standards, personally and professionally
- A high level of openness and willingness to receive feedback/suggestions from superiors and others, and to learn new skills to improve job performance
- Ability to multi-task
Program Supervisor RRH/SSVF/GPD Programs
St. Vincent De Paul Cares - St. Pete
04.2020 - 01.2021
- Assign referrals and monitor tracking logs
- Provides guidance and oversite
- Makes appropriate referrals for assistance when client’s needs cannot be met
- Networks and collaborates with other agencies and represents the agency at community functions, which may include public speaking and presentations as directed by Program Manager
- Ensures information is accurately entered in HMIS as required
- Staff development: hiring, coaching and training staff
- Conduct annual Job Performance Appraisals of assigned staff
- Assist Program Manager with administrative tasks related to operations
- Attends staff and other internal meetings as required
- Train staff in policy and procedures, completion of forms and data collection
PASSVF Senior Case Manager/Program Assistant
Veteran’s Multi-Service Center – Philadelphia, PA
05.2018 - 08.2019
- Review and approve Housing Assistance
- Created and Implements Policy for housing tours
- Participate in Philadelphia Boot Camp and Homeless Outreach
- Manage a case load of 15 clients
- Assist in managing a staff of 10
- Review audit files and participate in the review board
- Liaise with VONT and update on Homeless Outreach
Case Manager
Veteran’s Multi-Service Center – Philadelphia, PA
04.2017 - 05.2018
- Maintain and ensure client confidentiality and security of proprietary client information
- Review assessments and Veteran action/service plans and goals with Veterans
- Perform follow up to determine quantity and quality of service provided and Veteran’s housing stability
- Secure information contributing to Veteran’s situation and capabilities/skills evaluating these weekly with Social Worker
- Aid clients requiring assistance from social service agencies and make appropriate referrals
- Aid clients in accessing resources to improve social functioning
- Determine Veteran’s financial stability, develop personal budgets, encourage savings plans, and coordinate appropriate referrals to financial literacy resources
- Assess and assist Veteran with other financial assistance
- Develop, track and maintain relationships with property owners within in the community and assist with landlord negotiations
- Coordinate assistance to clients with VA resources
- Coordinate Veteran participation in enhancement programs and legal assistance
- Ensure all program requirements related to housing are met including Fair Market Rate for the individual neighborhood, tracking housing inspections and ensuring housing safety
Rapid Rehousing Bridge – Case Manager
VMC – Supportive Housing Program – Philadelphia, PA
01.2017 - 04.2017
- Assist Chronically Homeless Clients Establish housing
- All clients are city approved
- Aid clients in the HUD/VASH voucher program and housing process
Infant/Substitute Teacher
The Goddard School – West Chester, PA
09.2014 - 11.2016
- Progress the development skills of infants and young children
- Advocate on behalf of parents and children in relation to early childhood issues
- Implement cutting edge developmental practices
- Ensure all school and state guidelines, policies, and procedures are followed
Property Manager
Reed House – Salvation Army - Philadelphia, PA
02.2014 - 09.2014
- Over see Program/Residents (66 units) of PHA subsidized housing
- Collect Rent for tenants
- Provide staff with information on new policies and procedures individually and in a department setting
- Organize meetings with providers to assist with establishing new services, training, briefings, and process documents for printing and distribution
Personal Aid
HomeInstead Senior Care. – West Chester
09.2013 - 02.2014
Education
GED -
East High School
West Chester, PASkills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Complex Problem-Solving
- Staff Development
- Processes and procedures
- Teamwork and Collaboration
- Multitasking Abilities
- Attention to Detail
- Time Management
- Excellent Communication
- Adaptability and Flexibility
- Organizational Skills
- Interpersonal Skills
- Self Motivation
- Reliability
Accomplishments
- Supervised team of 10 staff members.
- Achieved New Processes through effectively helping with Covid19 guidelines in the office setting.
- Documented and resolved Audit issues which led to streamline program procedures for RRH Program.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Philadelphia Housing Authority Lean Project, Philadelphia, PA, 10/01/09 - 2013
- Enterprise Income Verification System (EIV), Philadelphia, PA, 2010 - 2013
- HQS Inspection Certified
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeContract WorkWork Location
On-SiteRemoteHybridImportant To Me
Company CultureWork-life balanceCareer advancementHealthcare benefitsPaid time offTimeline
HUD VASH CM Supervisor
St. Vincent De Paul Cares
07.2023 - 05.2024
Compliance Specialist
Asset Living Property Management
10.2022 - 05.2023
Compliance – Quality Service Specialist
St. Vincent De Paul Cares – New Port Richey/Mid Florida
01.2021 - 10.2022
Program Supervisor RRH/SSVF/GPD Programs
St. Vincent De Paul Cares - St. Pete
04.2020 - 01.2021
PASSVF Senior Case Manager/Program Assistant
Veteran’s Multi-Service Center – Philadelphia, PA
05.2018 - 08.2019
Case Manager
Veteran’s Multi-Service Center – Philadelphia, PA
04.2017 - 05.2018
Rapid Rehousing Bridge – Case Manager
VMC – Supportive Housing Program – Philadelphia, PA
01.2017 - 04.2017
Infant/Substitute Teacher
The Goddard School – West Chester, PA
09.2014 - 11.2016
Property Manager
Reed House – Salvation Army - Philadelphia, PA
02.2014 - 09.2014
Personal Aid
HomeInstead Senior Care. – West Chester
09.2013 - 02.2014
GED -
East High School
- Philadelphia Housing Authority Lean Project, Philadelphia, PA, 10/01/09 - 2013
- Enterprise Income Verification System (EIV), Philadelphia, PA, 2010 - 2013
- HQS Inspection Certified
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