Michelle Seals
Phoenix,AZ
Summary
Dedicated hospitality professional with over 20 years of experience working for Hilton Hotels and Resorts. Recognized for my attention to detail along with strong research and communication skills; previous roles include accounting, front desk, revenue management and marketing. I am looking obtain a position in the travel industry helping customers pursue unique vacation adventures.
Overview
21
21
years of professional experience
Work History
Accounting Analyst
Arizona Biltmore, A Waldorf Astoria Resort
02.2022 - 03.2025
- Prepared group invoices, processed customer payments, and logged detailed account updates. Coordinated with sales and reservation teams to ensure accurate invoicing based on contract terms and conditions.
- Handled calls and emails for the Property Assistance Hotline. Researched customer billing and invoice questions, and worked with departments to resolve issues in a timely manner.
- Communicated with clients to resolve billing discrepancies, enhancing customer relationships and satisfaction.
- Trained team members on accounts receivable processes and best practices, fostering a collaborative work environment.
- Managed aging accounts receivable reports, identifying overdue balances for timely follow-up.
- Contributed to month-end closing procedures by preparing detailed accounts receivable aging reports for management review.
Marketing Specialist
Arizona Biltmore, A Waldorf Astoria Resort
11.2021 - 02.2022
- Developed ad copy and worked with a hired PR agency to traffic collateral and materials for paid media campaigns.
- Managed creative requests, supervising communication between department staff and the graphic designer to keep projects moving and ensure deadlines are met.
- Helped Director of Marketing manage the monthly budget by tracking purchases and creating purchase orders in BirchStreet.
Sales System Booking Data Administrator
DoubleTree by Hilton Spokane City Center
11.2005 - 10.2021
- Oversaw administrative functions and database maintenance of the hotel sales and catering system (Delphi.FDC), ensuring accurate data retrieval and reporting for management decision-making.
- Provided clerical support for the hotel Sales and Catering team.
- Balanced rooms and revenue daily and monthly for group rate plans in the hotel's Forecast Management System.
- Assisted Director of Sales with executing marketing campaigns to enhance hotel visibility and guest engagement.
- Maintained the hotel's online presence by updating images and content for the brand and third-party booking websites, social media channels, and responded to customer reviews and messages.
Income Auditor
DoubleTree by Hilton Spokane City Center
08.2004 - 10.2005
- Reviewed accuracy of night audit reports and daily revenue recorded in the hotel's Property Management System. Corrected any discrepancies in the Operations Audit System.
- Answered customer calls and assisted the Accounting department with resolving billing questions and issues.
- Performed a confidential team member income audit.
Education
Some College (No Degree) - Communications
Eastern Washington University
Cheney, WASkills
- Customer service focused
- High attention to detail
- Strong analytical skills
- Luxury travel experience
- Marketing and communications
- Accounts receivable
- Salesforce/DelphiFDC Administrator
- Excellent written and oral communication
Timeline
Accounting Analyst
Arizona Biltmore, A Waldorf Astoria Resort
02.2022 - 03.2025
Marketing Specialist
Arizona Biltmore, A Waldorf Astoria Resort
11.2021 - 02.2022
Sales System Booking Data Administrator
DoubleTree by Hilton Spokane City Center
11.2005 - 10.2021
Income Auditor
DoubleTree by Hilton Spokane City Center
08.2004 - 10.2005
Some College (No Degree) - Communications
Eastern Washington University