Brent Sebold
Kannapolis,NC
Summary
Proven leader with extensive experience at QuikTrip, adept in operational efficiency and staff development. Excelled in enhancing inventory coordination and fostering a team-oriented environment, leading to significant improvements in employee performance and customer satisfaction. Skilled in decision-making and goal achievement, consistently exceeding targets. Experienced with team leadership, inventory control, and customer service excellence. Utilizes strategic planning and effective communication to drive store success. Track record of fostering team collaboration and adapting to changing business needs.
Overview
10
10
years of professional experience
Work History
First Assistant Manager
QuikTrip
01.2024 - Current
- Maintained an organized stockroom to facilitate efficient replenishment of sales floor merchandise.
- Provided ongoing feedback and coaching for employees to aid their professional development and improve their performance levels.
Second Assistant Manager
Quick Trip
01.2023 - Current
- Collaborated with team members on loss prevention efforts, minimizing shrinkage and theft occurrences.
- Supported store manager in training new employees, fostering a positive work environment for team development.
- Fostered a collaborative work culture among staff members by encouraging teamwork and recognizing exceptional contributions.
- Provided exceptional customer service through active listening, understanding individual needs, and offering appropriate solutions or recommendations in line with company policies.
- Assisted with inventory management, maintaining accurate records and ensuring timely replenishment of stock levels.
- Ensured compliance with company policies and regulations at all times while adhering to local, state, and federal guidelines.
- Maintained visual merchandising standards to create an appealing shopping experience for customers.
Relief Assistant Manager
Quick Trip
01.2022 - Current
- Conducted regular audits of cash registers, preventing discrepancies in financial transactions.
- Monitored employee performance, identifying areas for improvement and providing constructive feedback when needed.
Assistant Night Manager
QuikTrip
01.2021 - Current
- Ensured safety and security of guests, employees, and property by monitoring surveillance systems and conducting routine patrols throughout the premises.
- Reduced staff turnover by cultivating a positive work environment through open communication channels and supportive leadership.
- Developed strong relationships with guests by providing personalized service that exceeded expectations, fostering repeat business and positive word of mouth referrals.
- Streamlined nightly operations by effectively delegating tasks to team members and ensuring timely completion.
Clerk
Quick Trip
10.2015 - Current
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
Key Holder
Samsonite Company Store
06.2015 - 04.2016
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
Cashier
BI-LO
09.2014 - 07.2015
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
No Degree - Business Administration
Central Piedmont Community College
Charlotte, NCSkills
- Decision-making capabilities
- Operational Efficiency
- Staff Training and Development
- Goal Setting and Achievement
- Employee Scheduling
- Inventory Coordination
Timeline
First Assistant Manager
QuikTrip
01.2024 - Current
Second Assistant Manager
Quick Trip
01.2023 - Current
Relief Assistant Manager
Quick Trip
01.2022 - Current
Assistant Night Manager
QuikTrip
01.2021 - Current
Clerk
Quick Trip
10.2015 - Current
Key Holder
Samsonite Company Store
06.2015 - 04.2016
Cashier
BI-LO
09.2014 - 07.2015
No Degree - Business Administration
Central Piedmont Community College
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