Michelle Secor
Chicago,IL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Results-oriented individual with a passion for continuous learning and innovation. Known for being hardworking employee with customer service, multitasking, and time management abilities. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skill. Safety-conscious, with a strong work ethic, and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
31
31
years of professional experience
Work History
Director of Human Resources Office Operations
Bush Infotech Group, Inc.
Chicago, IL
04.2005 - Current
- Supervised staff members, organized schedules and delegated tasks.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Maintained filing system for records, correspondence and other documents.
- Assisted in recruiting, onboarding and training new employees.
- Processed payroll accurately ensuring all employees were paid on time.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Assisted in developing budgets for departmental expenses.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Provided administrative support to management team including preparing reports and presentations.
- Provided training to new hires on office policies and procedures.
- Developed and implemented office policies and procedures.
- Organized company events including holiday parties, team building activities.
- Ensured compliance with applicable laws regarding employment practices.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Maintained confidential records relating to personnel matters.
- Monitored inventory levels and placed orders when needed.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Prepared agendas for board meetings along with taking minutes during sessions.
- Developed effective communication strategies between departments within the organization.
- Responded to customer inquiries via phone or email in a professional manner.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Administered payroll and maintained proper documentation of employee personnel.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Trained and mentored administrative staff members in company policies, daily task execution, and industry best practices.
- Reviewed files and records to obtain information and respond to requests.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Interpreted and communicated work procedures and company policies to staff.
- Coded and entered daily invoices with in-house accounting software.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Used judgment and initiative in handling confidential matters and requests.
- Managed office inventory and placed new supply orders.
- Managed office budget to handle inventory, postage and vendor services.
- Automated office operations for managing client correspondence, payment schedules and data communications.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Managed, scheduled and coordinated office functions and activities for employees.
- Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Negotiated contracts with vendors, securing favorable terms and cost savings.
- Reviewed completed work to verify consistency, quality, and conformance.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Created and managed budgets for travel, training, and team-building activities.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Provided consultation services to management on personnel policy matters such as compensation, benefits administration, labor relations, and organizational planning.
- Organized training sessions for managers on topics such as disciplinary actions, workplace diversity initiatives, labor law compliance.
- Assisted in the design of a comprehensive employee handbook outlining company policies and procedures.
- Monitored employee attendance records to help reduce absenteeism rate across all departments.
- Managed the recruitment process of new staff members, including job postings, interviewing candidates, background checks, and onboarding.
- Reviewed payroll information regularly to ensure accuracy of payments made to employees.
- Investigated complaints from employees related to wages or working conditions.
- Advised management team on best practices for recruiting new talent while ensuring equitable treatment of applicants throughout the process.
- Conducted employee performance reviews and provided guidance on development opportunities.
- Reviewed applications for accuracy before submitting them for approval.
- Maintained accurate records of employees' work hours in accordance with applicable laws and regulations.
- Conducted exit interviews with departing staff members to gain insight into their experience at the organization.
- Developed and implemented policies to ensure compliance with federal, state, and local laws.
- Aligned HR policies with federal and local regulations.
- Handled employee discipline and termination to address policy infractions.
- Developed employee orientation and training programs for new hires.
- Managed compensation, insurance and vacation days within employee benefits programs.
- Conducted employee performance reviews and implemented corrective actions to increase productivity.
- Liaised between management and employees by relaying work information, adjustments and grievances.
- Assisted in employee recruitment, hiring and interview processes.
- Reported on workplace health and safety compliance to superiors.
- Coordinated employee benefits programs, including health insurance and retirement plans.
- Organized employee directories and updated individual contact information.
- Scheduled meetings with employees to address concerns and grievances.
- Launched wellness plans to reduce stress, boost morale and increase productivity.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
Executive Assistant
D'Escoto, Inc.
Chicago, Illinois
10.2000 - 04.2005
- Responded promptly to inquiries from customers or clients regarding products or services offered by the company.
- Monitored incoming emails and responded accordingly in a timely manner.
- Scheduled appointments for executives with external parties such as vendors or suppliers.
- Coordinated with internal departments on a regular basis to ensure efficient functioning of day-to-day operations.
- Greeted visitors warmly upon arrival at the office premises.
- Managed all aspects of catering needs for special events hosted by the organization.
- Provided administrative support in preparing contracts, invoices, purchase orders, and other documentation required for daily business activities.
- Maintained confidential records and files related to executive operations.
- Developed effective filing systems for easy retrieval of information when needed.
- Assisted in organizing conferences, seminars and other events as directed by the executives.
- Answered telephone calls from customers or clients providing assistance where necessary.
- Prepared reports, presentations, agendas, minutes, and other documents as needed by the executive staff.
- Facilitated communication between different departments within organization.
- Facilitated communication between senior management and staff.
- Conducted research on various topics as requested by executives or senior management personnel.
- Organized and managed complex calendar of appointments, meetings, and travel arrangements for executive team.
- Acted as a liaison between the executives and internal and external stakeholders to facilitate communication flow.
- Ensured that all relevant paperwork was completed accurately prior to submission for approval.
- Performed data entry tasks into various software programs including MS Excel spreadsheets.
- Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
- Managed and tracked expenses to meet company budget requirements.
- Maintained company confidence and protected business operations by keeping sensitive information confidential.
- Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.
- Managed daily invoices, reports and proposals.
- Set up meeting and event logistics for senior management and updated calendars.
- Coordinated meeting and work schedules for staff teams and executives.
- Tackled and addressed top-level, high-priority issues with professional administrative discretion.
- Entered customer information and updates in database system to track leads, interactions, relationships and propel sales opportunities.
- Followed proper accounting and bookkeeping procedures to support audits.
- Leveraged word processing software to create proposals, letters and memos.
- Facilitated board meeting agendas and distributed support materials in advance for successful sessions.
- Screened phone calls for executives to instantly identify priority clients and filter out spam calls.
- Handled confidential information with discretion and integrity.
- Made travel arrangements to provide executives seamless and travel policy-approved business trips.
- Provided accurate, up-to-date information to external parties through emails, phone calls and in-person interactions.
- Designed PowerPoint presentations for monthly divisional meetings with top-level executives.
- Relayed messages, retrieved reports and printed documents for co-workers to assist with office workflow.
- Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
- Coordinated executive and senior management vacation, day-to-day meeting and travel schedules.
- Reviewed incoming reports, applications and memos to determine workplace priorities.
- Ordered catering or restaurant delivery to offer food and beverages to meeting and conference attendees.
- Compiled meeting agendas and supportive materials ahead of meetings.
- Researched and prepared information for presentations to high-level executives.
- Supervised executive and management calendars while allocating tasks to administrative support team for smooth operational flow.
- Executed special objectives and projects in response to executive team and board member requests.
- Delivered optimal administrative, customer service and case management support.
- Facilitated communications by forwarding emails, transferring calls and filing documents.
- Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.
- Updated and implemented administrative and executive support policy changes and monitored effects.
- Wrote and distributed executive meeting agendas and minutes to department heads and executive team members.
- Prepared invoices and drafted memos for executives.
- Coordinated multiple schedules using online calendaring system.
- Took detailed notes in meetings and disseminated information afterward.
- Filtered important calls and spam calls to help executives prioritize specific clients and expedite daily operations.
Executive Assistant to the President
RM Chin & Associates, Inc.
Chicago, IL
12.1993 - 09.2000
- Provided administrative support such as filing documents, photocopying, ordering supplies.
- Developed presentations for special events held at or sponsored by the organization.
- Managed incoming calls and emails addressed to the President.
- Coordinated logistics for conferences and other events attended by representatives from the president's office.
- Attended staff meetings on behalf of the President when necessary.
- Collaborated with external vendors and suppliers to ensure timely delivery of services or products requested by the president's office.
- Acted as a liaison between executive management and other departments within an organization.
- Handled confidential correspondence on behalf of the President.
- Maintained up-to-date records of all documents pertaining to the President's activities.
- Prepared travel arrangements for the President, including airfare, hotel accommodations, rental car reservations.
- Compiled reports from various sources for review by the President.
- Greeted visitors to the office of the President and provided assistance as needed.
- Reviewed contracts prior to signing them on behalf of executive management.
- Coordinated with internal departments to ensure smooth functioning of operations related to the President's office.
- Assisted in drafting speeches and other communications for the President.
- Organized and maintained the President's calendar, scheduling meetings and appointments.
- Tackled and addressed top-level, high-priority issues with professional administrative discretion.
- Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
- Set up meeting and event logistics for senior management and updated calendars.
- Managed daily invoices, reports and proposals.
- Maintained company confidence and protected business operations by keeping sensitive information confidential.
- Managed and tracked expenses to meet company budget requirements.
- Coordinated meeting and work schedules for staff teams and executives.
- Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.
- Made travel arrangements to provide executives seamless and travel policy-approved business trips.
- Facilitated board meeting agendas and distributed support materials in advance for successful sessions.
- Followed proper accounting and bookkeeping procedures to support audits.
- Handled confidential information with discretion and integrity.
- Screened phone calls for executives to instantly identify priority clients and filter out spam calls.
- Leveraged word processing software to create proposals, letters and memos.
- Coordinated executive and senior management vacation, day-to-day meeting and travel schedules.
- Took detailed notes in meetings and disseminated information afterward.
- Prepared invoices and drafted memos for executives.
- Coordinated multiple schedules using online calendaring system.
- Researched and prepared information for presentations to high-level executives.
- Compiled meeting agendas and supportive materials ahead of meetings.
- Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.
- Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
- Provided accurate, up-to-date information to external parties through emails, phone calls and in-person interactions.
- Supervised executive and management calendars while allocating tasks to administrative support team for smooth operational flow.
- Executed special objectives and projects in response to executive team and board member requests.
- Filtered important calls and spam calls to help executives prioritize specific clients and expedite daily operations.
- Relayed messages, retrieved reports and printed documents for co-workers to assist with office workflow.
- Ordered catering or restaurant delivery to offer food and beverages to meeting and conference attendees.
- Wrote and distributed executive meeting agendas and minutes to department heads and executive team members.
- Reviewed incoming reports, applications and memos to determine workplace priorities.
- Delivered optimal administrative, customer service and case management support.
- Facilitated communications by forwarding emails, transferring calls and filing documents.
- Updated and implemented administrative and executive support policy changes and monitored effects.
Education
High School Diploma -
Curie High School
Chicago, IL06-1985
Skills
- Payroll administration
- Employee training
- Regulatory compliance
- Budget management
- Data analysis
- Performance management
- Conflict resolution
- Office management
- Customer service
- Staff supervision
- Event coordination
- Time management
- Organizational culture
- HR technology
- Employee wellness
- Compensation strategy
- Flexible work arrangements
- Relocation management
- Employee relations
- Workforce planning
- Diversity and inclusion
- Payroll management
- Internal communications
- Succession planning
- Employee engagement
- Benefits administration
- Onboarding processes
- Labor law compliance
- Organizational development
- Onboarding process
- ADA compliance
- Policy implementation
- Exit interviews
- Recordkeeping
- Company organization
- FMLA administration
- Background checks
- EEO compliance
- Affirmative action
- Hiring and recruitment oversight
- HR recordkeeping
- Legal compliance
- Employee surveys
- Employee recognition
- Compliance
- Workforce improvements
- HR policies and procedures
- Workers compensation
- Immigration support
- Staff compensation
Affiliations
- Event Planning
- Organized team sports
Accomplishments
- Various Promotions during my career
Timeline
Director of Human Resources Office Operations
Bush Infotech Group, Inc.
04.2005 - Current
Executive Assistant
D'Escoto, Inc.
10.2000 - 04.2005
Executive Assistant to the President
RM Chin & Associates, Inc.
12.1993 - 09.2000
High School Diploma -
Curie High School
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