Michelle Secrest
Mercersburg,PA
Summary
Dynamic Learning Ambassador at Amazon with a proven track record in mentoring and fostering a culture of continuous improvement. Skilled in analytical problem-solving and feedback delivery, I streamlined onboarding processes and enhanced employee performance, contributing to a cohesive and efficient workforce. Committed to excellence in customer engagement and team collaboration.
Overview
12
12
years of professional experience
Work History
Learning Ambassador
Amazon
Shippensburg, PA
12.2024 - Current
- Adapted teaching approaches based on feedback from peers and supervisors enabling continuous growth as an educator.
- Served as a mentor teacher for new ambassadors, providing guidance and support throughout their learning experience.
- Streamlined onboarding process for new hires, ensuring smooth transition into company culture.
- Fostered culture of continuous improvement.
- Boosted employee performance and confidence by providing regular constructive feedback and coaching.
- Maintained clean, organized and professional work environment.
Warehouse Worker
Amazon
Shippensburg, PA
12.2023 - 12.2024
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 50 pounds.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Assisted in the training and onboarding of new employees, contributing to a cohesive and efficient workforce.
- Maintained cleanliness and order in warehouse, adhering to rigorous housekeeping standards.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Department Lead
Rural King
Chambersburg, PA
11.2022 - 11.2023
- Mentored new hires within the department, providing guidance on company policies and procedures as well as job-specific tasks.
- Boosted overall employee morale by fostering a positive work environment and promoting open communication.
- Oversaw efficient inventory stocking and supply rotation.
- Set up displays and trained employees on current promotions.
Support Manager
Rural King
Chambersburg, PA
11.2021 - 11.2022
- Assisted with managerial operations to ensure employee adherence of company policies and procedures.
- Monitored employee and customer interactions to assess quality of service.
- Collaborated with other teams to identify and resolve customer issues quickly and professionally.
- Championed process improvements through regular evaluations and recommendations, leading to overall better service delivery.
- Coached employees through day-to-day work and complex problems.
- Streamlined support processes for increased efficiency and improved response times.
- Developed and maintained relationships with customers to enhance customer satisfaction.
Project Coordinator
Lowes Home Improvment
Chambersburg, PA
02.2021 - 11.2021
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Responded to requests for information on materials to inquiring parties.
- Kept corporate and client information confidential, adhering to data safety measures.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Created job files for each project and maintained current data in each file.
- Maintained database and spreadsheets with accurate inventory and status.
- Improved client satisfaction with timely updates and transparent communication throughout the project lifecycle.
Claims Processor
Benecard PBF
Mechanicsburg, PA
06.2013 - 02.2021
- Managed high volume of claims, prioritizing tasks to meet deadlines without sacrificing quality.
- Reviewed and analyzed claims to ensure accuracy, completeness, and compliance with company policies.
- Reviewed applications and supporting documents to verify claims eligibility and accuracy.
- Managed workload and priorities to meet claims processing meet deadlines.
- Trained new employees on claims processing procedures, contributing to a well-prepared workforce.
- Followed up with customers on unresolved issues.
- Handled escalated customer concerns regarding claim denials or delays with empathy and professionalism.
- Maintained strict confidentiality when dealing with sensitive information about patients'' medical histories or personal details.
- Identified fraudulent claims through thorough investigation and documentation of findings.
- Tracked and reported on claims processing metrics to aid senior management in making informed decisions.
- Complied with regulations and guidelines related to claims processing to maintain quality and adherence to standards.
- Identified and reported potential fraud or abuse related to claims to protect system's integrity.
- Reduced backlog of pending claims, prioritizing tasks effectively and efficiently.
Education
Environmental Studies
Southern New Hampshire University
Hooksett, NHEnvironmental Science
University of Arizona Global Campus
San Diego, CA12-2021
Skills
- Flexible educational approaches
- Facilitating peer support
- Critical thinking
- Word processing
- Feedback delivery
- Analytical problem-solving
- Time management
- Teamwork and collaboration
- Customer engagement
- Microsoft office
- Team player
Timeline
Learning Ambassador
Amazon
12.2024 - Current
Warehouse Worker
Amazon
12.2023 - 12.2024
Department Lead
Rural King
11.2022 - 11.2023
Support Manager
Rural King
11.2021 - 11.2022
Project Coordinator
Lowes Home Improvment
02.2021 - 11.2021
Claims Processor
Benecard PBF
06.2013 - 02.2021
Environmental Studies
Southern New Hampshire University
Environmental Science
University of Arizona Global Campus