Michelle Seekel Manke
Saint Paul,MN
Summary
Forward-thinking professional bringing over 20 years of experience in managing high performance teams by engaging employees. Exceptional success in driving financial improvements and revenue increases. Proven problem solver and excellent communicator.
Overview
15
15
years of professional experience
Work History
Practice Manager
Rivertown Animal Hospital
08.2020 - Current
- Enhanced staff productivity by providing comprehensive training programs and regular performance evaluations.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Oversaw hiring process for new employees, selecting candidates who aligned with the practice's mission and values.
- Coordinated with doctors to optimize appointment schedules and maximize daily patient flow.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPPA, OSHA, and general liability.
- Negotiated contracts with vendors, securing favorable terms for the practice while maintaining quality service levels.
- Oversaw accounting, budgeting, and financial reporting.
- Reduced employee turnover by implementing competitive compensation packages and creating a supportive work atmosphere.
- Improved practice revenue through effective financial management and strategic cost reductions.
Practice Manager
Banfield Animal Hospital
01.2018 - 08.2020
- Managed Paraprofessional staff of 20 employees and doctor staff of 6.
- Effectively created and maintained staff schedules to meet client needs while keeping labor under 18%.
- Directed, lead, and mentored paraprofessional staff in utilizing full potential and delivering outstanding, high quality medical care, client service and business results.
- Developed annual planning, budgeting and business forecasting in partnership with field Director.
- Identified areas of opportunity and formulated solutions to remove barriers in medical operations that prevented doctors from providing quality care.
- Partnered with Field Director to interview, train, develop, coach,mentor, and if necessary, discipline and terminate paraprofessional staff.
- Oversaw and trained associates on professional, efficiencies, and exceptional client service, to include client education on wellness planes, preventive care, hospital services and marketing campaigns.
- Coached for productivity. Increased pet count to surpass company guidelines and helped doctors reach their APC. Continually in top 3% of pet counts in Minnesota market.
- Successfully rolled out Company CVT pilot program, ranking our hospital #3 in United States Market.
Store Manager/District Trainer
CV Pharmacy
03.2009 - 01.2018
- Conducted regular performance evaluations of staff members, providing constructive feedback and coaching for continuous improvement.
- Mentored new store managers within district, sharing best practices and providing guidance for smooth transition into their leadership roles.
- Reduced employee turnover rates by creating comprehensive training plans tailored to individual needs based on skillsets gaps identified during evaluations.
- Managed profit margins by carefully analyzing financial reports, identifying areas of opportunity for cost reduction or revenue growth.
- Streamlined inventory management processes, resulting in reduced overhead costs and improved stock availability.
- Developed and executed district-wide training programs for store managers, improving overall management skills within region.
- Oversaw all aspects of daily store operations including scheduling, budgeting, payroll processing, and policy enforcement.
- Spearheaded loss prevention efforts by enforcing strict security protocols and conducting thorough audits of store operations. Successfully managed 18 locations in inventory programs resulting in 250k shrink reduction.
- Awarded Paragon Winner by Field leadership. Recognized for leading highly engaged teams that produced results and delivered excellent employee retention in industry that experiences high turnover.
- Contributed to development of company-wide policies or procedures by participating in management conferences and collaborating with peers from other districts on various projects.
- Analyzed effectiveness of training programs at all levels and recommended updates.
Education
Liberal Arts/Business
Century College
White Bear Lake, MNSkills
- Profitability Strategies
- Strategic Planning
- Loss prevention management
- Performance Metrics
- Practice Management
- Conflict Resolution
- Critical Thinking
Timeline
Practice Manager
Rivertown Animal Hospital
08.2020 - Current
Practice Manager
Banfield Animal Hospital
01.2018 - 08.2020
Store Manager/District Trainer
CV Pharmacy
03.2009 - 01.2018
Liberal Arts/Business
Century College
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