MICHELLE SEIBER
Jacksboro,TN
Summary
Accomplished Executive Director recognized for leveraging strong team leadership and development to drive forward progress. Highly organized, detail-oriented leader skilled in directing high-performing teams to develop solutions and solve operational and technical problems. Success implementing systems across multiple operations with superior organizational and communication skills.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Executive Director
SouthEast Eye Specialist
01.2019 - Current
- Develop and implement strategies aimed at promoting the organization's mission and goals
- Create complete business plans for the attainment of goals and objectives set by the board of directors
- Planning and developing process improvement plans
- Build an effective team of leaders by providing guidance and coaching to subordinate managers and staff
- Ensure adherence of the organization's daily activities and long-term plans to established policies and legal guidelines
- Create and deploy standard operating procedures (SOP)
- Analyze financial and non-financial reports to understand the organization's position and opportunities for improvement and/or growth; Develop & Maintain budgets, P & L's
- Look for strategic opportunities to grow the practice, including establishing satellite locations and offices to increase the practices' ability to serve patients in surrounding communities
- Plan and deploy new service lines to increase business opportunities
- Maintain relationships with external business associates, including vendors, insurance carriers, and referring physicians
- Oversee Center staffing levels and assignments to ensure operations run as desired
- Plan and maintain staffing budgets
- Assist in Physician recruitment and onboarding
- Direct marketing, sales, & networking efforts for the Center, as needed upon professional judgement
- Compliance education/over-site to department staff and ensures completion of required compliance training
- Day-to-day monitoring to ensure compliance with policies, procedures, Code of Conduct, and all Federal and state rules and regulations.
Practice Management Trainer
Allmeds
12.2017 - 01.2019
- Coordinate client transitions to software systems
- Client advocate, ensuring smooth transition paths
- Analyze client conversion needs
- Development of training plans for successful implementation
- Perform training, end user, super user, refresher training & post implementation
- Perform go live assistance on software
- Manage third party contract for merchant accounts, clearing house and other third-party vendors
- Manage new product release to include release notes, demonstration, and end user documentation
- Develop and maintain online and corporate training program
- Trouble shoot software issues via case assignment
- Maintain client information via CRM software
- Product development and testing
- Product presentation and demonstration
- Knowledgeable of webinar solutions like Go to meeting, WebEx, Join.me
- Teams, zoom, etc.
- Developed effective training plans based on department needs and objectives.
Practice Manager
Summit Medical Group
08.2009 - 08.2017
- Manage daily operations and activities of clinic within scope of policies established and delegated by physicians and COO of Summit Medical Group
- Responsible for recruit, hire and supervision of 11+ employees, one physician and two NP's
- In addition to managing student rotations from various higher education schools
- Responsible for Performance evaluation, payroll, and staffing
- Oversees charge entry, collect personal balance, appointment scheduling, patient flow, and medical records
- Develop and administer budget
- Internally control cash management and invoice reconciliation
- Supply order management
- As well as negotiate contracts with various vendors
- Ensures and adheres to corporate compliance program
- Maintain HIPPA compliance
- Staff and physician education of CMS meaningful use, Patient Centered Medical Home, CPC+, CLIA, OSHA and MSDS
- Develop and construct process to meet and improve HEIDIS measures
- Identify operational problems, implement process improvement strategies, and monitor effects of changes
- Develop and implement business projects which ensure growth and production
- Correlate community awareness programs, Marketing, and community education programs
- Maintain cross training in all areas
- Experienced in writing office protocol, policies, and procedures.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
Practice Manager
Pediatric Consultants
10.2008 - 06.2009
- Manage daily operations and activities of clinic under direction of managing physician
- Responsible for recruit, hire and supervision of 11 employees, one physician and two NP's at 2 separate locations
- Responsible for Performance evaluation, Payroll, and staffing
- Participates and oversees charge entry, collect personal balance, appointment scheduling, patient flow and medical records
- Develop and administer budget
- Internally control cash management, petty cash reconciliation and invoice payment
- Ensures and adheres to corporate compliance program
- Staff and physician education of EHR, HIPPA and OSHA
- Identify operational problems, implement process improvement strategies, and monitor effects of changes
- Correlate community awareness programs, marketing, and community education programs
- Construct and implement policies and procedures
- Maintain cross training in all areas
- Supply order management
- Negotiate vendor contracts
- Increased business operations by opening another location.
Medical Assistant Supervisor
Knoxville Neurology Clinic
07.2000 - 10.2008
- Phone triage, arrange referrals to other physicians and testing
- Pre-certification of testing, admissions, medications, etc
- In office patient triage, vital signs, and medication reconciliation
- Assist with in office procedures
- Conduct and arrange patient education
- Organize and order office supplies
- Construct staff schedules
- Cross train and educate staff
- Oversaw daily operations of clinic, coordinating with physicians and other healthcare professionals to optimize patient care delivery.
- Participated in continuous professional development opportunities as well as industry conferences or seminars to stay informed about current trends in medical assisting supervision practices.
Education
Bachelor of science in Business - Specialization in management and leadership
Capella University
Minnesota City, MN08.2024
Associate of Science - Contemporary Management
RSCC
Harriman07.2017
Certificate - Medical Assisting
Tennessee College of Applied Technology - Knoxville
Knoxville, TN01.2012
High School Diploma -
Campbell County High School
Lafollette, TN06.1994
Skills
- 16 years Medical Office Management/Administration 12 years clinically focused with a total of 28 years in the Healthcare sector
- Project Management
- Marketing
- Operational planning
- Operations Management
- Relationship Building
- Leadership Development
- Public Speaking
- Staff Management
- Vendor Relations
- Stakeholder Relations
- Innovation and Creativity
- Business Planning
- Data Interpretation
- Contract Management
- Human Resources
- Budgeting and financial management
- Compliance and regulations
- Profit and loss statements
- Training Methods
- Performance feedback
- Report compilation
- Policy Development
- Leadership and People Development
- Problem-solving abilities
- Executive Leadership
- Multitasking Abilities
- Excellent Communication
- Organizational Skills
- Attention to Detail
- Self Motivation
- Change and Growth Management
- Professionalism
- Analytical Thinking
Formernames
- Maiden Walker
- Former married name Malicoat
Membershipscertifications
- Current member of the MGMA national and TNMGMA
Affiliations
- ASOA
- Ijacapho
Certification
- Certified Ophthalmic Executive, ASOA - 5/2024
Timeline
Executive Director
SouthEast Eye Specialist
01.2019 - Current
Practice Management Trainer
Allmeds
12.2017 - 01.2019
Practice Manager
Summit Medical Group
08.2009 - 08.2017
Practice Manager
Pediatric Consultants
10.2008 - 06.2009
Medical Assistant Supervisor
Knoxville Neurology Clinic
07.2000 - 10.2008
Bachelor of science in Business - Specialization in management and leadership
Capella University
Associate of Science - Contemporary Management
RSCC
Certificate - Medical Assisting
Tennessee College of Applied Technology - Knoxville
High School Diploma -
Campbell County High School
- Certified Ophthalmic Executive, ASOA - 5/2024
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