Michelle Selitte
West Haven,CT
Summary
Healthcare management professional with comprehensive background in overseeing medical office functions. Proven expertise in improving operational efficiency and fostering collaborative work environment. Known for adaptability and reliability in dynamic settings, with solid focus on patient care and administrative excellence.
Overview
18
18
years of professional experience
Work History
Medical Office Manager
Chapel Pulmonary and Critical Care, LLC
06.2024 - Current
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit.
- Consulted with healthcare professionals on business decisions.
- Ensured a safe, comfortable environment for patients by promptly addressing any concerns or issues that arose during their visits.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
Medical Assistant
Chapel Pulmonary and Critical Care, LLC
12.2009 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Oriented and trained new staff on proper procedures and policies.
Medical Assistant
Cardiothoracic and Vascular Group
10.2006 - 12.2009
- Performed medical records management, including filing, organizing and scanning documents.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Completed EKGs and other tests based on patient presentation in office.
- Obtained client medical history, medication information, symptoms, and allergies.
Education
Medical Assistant - Healthcare
Stone Academy
Hamden, CT09-2006
Skills
- Strong Work Ethic
- HIPAA Regulations Understanding
- Effective Multitasking
- Professional telephone etiquette
- Conflict Resolution
- Medical terminology knowledge
- Patient Scheduling Management
- Medical Practice Operations
- Insurance Eligibility and Verification
- Staff Scheduling
- Human Resources
- Medical Procedures Scheduling
- EMR Software
Timeline
Medical Office Manager
Chapel Pulmonary and Critical Care, LLC
06.2024 - Current
Medical Assistant
Chapel Pulmonary and Critical Care, LLC
12.2009 - Current
Medical Assistant
Cardiothoracic and Vascular Group
10.2006 - 12.2009
Medical Assistant - Healthcare
Stone Academy
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