Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Michelle Seni

Michelle Seni

South Lebanon,OH

Summary

Experienced professional with a background in customer service, management, sales, and client relations. Strong communication and organizational skills drive exceptional customer experiences and consistently meet sales goals. Enthusiastic managing and training professional adept at developing training plans and materials to help employees excel. Works effectively under tight timelines to deliver results.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Mortgage Loan Officer

Union Savings Bank
11.2024 - Current
  • Maintains high level of customer satisfaction by providing prompt and accurate loan status.
  • Enhance client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
  • Assists clients in selecting correct loan product and terms to meet needs and financial goals.
  • Analyzes loan applications and credit reports to determine loan eligibility and risk level.
  • Communicates with clients, processing teams and other third parties.
  • Delivers timely updates on loan status, communicating proactively with all parties involved in each transaction.

Manager, Stylist and Nail Technician

Klip Company
03.2002 - Current
  • Secures and maintains client relationships.
  • Provides coaching to newly onboarded staff.
  • Manages and motivates employees to be productive and engaged in work.
  • Accomplishes multiple tasks within established timeframes.
  • Maintains professional, organized, and safe environment for employees and patrons..
  • Cross-trains existing employees to maximize team performance.
  • Develops and maintains relationships with customers and account development.
  • Maintains professional demeanor by staying calm when addressing unhappy or angry customers.
  • Open and close location and monitors employee schedules to uphold successful operations strategies and maximize business.
  • Provided excellent customer service by attentively listening to client needs and addressing concerns promptly.
  • Educates clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Builds strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Supports reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Keeps work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment..
  • Increases client confidence by teaching them how to style their hair.
  • Collaborates with fellow stylists to create visually appealing store displays that attracted customers and showcased merchandise effectively.
  • Stays updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
  • Schedules customer appointments and rearranged individual time slots to meet demand.
  • Distributes business cards outside of salon to generate new business.
  • Completes safety training and certifications to minimize risk of infection or injury to customers.
  • Mixes pigments and used proper techniques to achieve desired color.
  • Participates in team meetings and staff training sessions.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Provides emotional support and companionship to clients..

Agent

Farmers Insurance
01.2011 - 08.2012
  • Promoted investment and insurance products, prioritizing client retention.
  • Enhanced agency offerings via strategic marketing and client outreach.
  • Addressed and settled customer service disputes.
  • Trained support staff to enhance service quality.

Promoted to Senior Relationship Manager, Investments From Customer Service Rep Within First Year

Fifth Third Bank
08.2006 - 05.2009
  • Surpassed profit, deposit, and loan sales targets through strategic expansion of internal customer business.
  • Executed sales of comprehensive securities offerings.
  • Educated customer service personnel in detecting promising investment opportunities.
  • Trained, coached and led customer service staff to deliver exceptional customer care. Directed and delegated tasks to staff.
  • Managed and evaluated team performance, with an eye toward goal alignment and continuous improvement.
  • Resolved service issues with high level of customer satisfaction.

Registered Representative — Retirement Benefits Group

AXA Advisors
09.2004 - 05.2006
  • Delivered measurable results by achieving securities product sales objectives.
  • Provided clients with customized retirement planning, asset protection and educational planning services.
  • Performed periodic evaluations of accounts to maintain client satisfaction.

Education

NA - General Studies

Wilmington College
Blue Ash, OH

NA - Education

Northern Kentucky University
Newport, KY

Skills

  • Mortgage loan origination
  • Sales, marketing and customer service
  • Financial product and business acumen
  • Team leadership
  • Training and development
  • Problem solving and conflict resolution
  • Time management
  • Verbal and written communication
  • Relationship building
  • Marketing
  • Coaching and mentoring
  • Recruiting and interviewing

Certification

  • Licensed cosmetologist
  • NMLS #2667845

Timeline

Mortgage Loan Officer

Union Savings Bank
11.2024 - Current

Agent

Farmers Insurance
01.2011 - 08.2012

Promoted to Senior Relationship Manager, Investments From Customer Service Rep Within First Year

Fifth Third Bank
08.2006 - 05.2009

Registered Representative — Retirement Benefits Group

AXA Advisors
09.2004 - 05.2006

Manager, Stylist and Nail Technician

Klip Company
03.2002 - Current

NA - General Studies

Wilmington College

NA - Education

Northern Kentucky University

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Michelle Seni