Summary
Overview
Work History
Education
Skills
Websites
Certification
Board Memberships
Timeline
Generic

MICHELLE SERMON-DAVIS

Chattanooga,TN

Summary

Dynamic HR leader with extensive experience in global policy development and execution, specializing in Office Health and Safety Procedures and Well-Being, particularly in response to COVID-19. Proven track record of enhancing employee engagement and performance management through innovative programs. Expertise in designing inclusive onboarding programs and comprehensive DEI strategies that foster belonging within a diverse workforce of 60,000, resulting in significant improvements in career growth trajectories and reduced turnover rates. Adept at leveraging predictive analytics and strategic communication to drive organizational trust and engagement while successfully implementing learning initiatives that support continuous professional development across all levels.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Chief Learning Officer

BlueCross BlueShield of Tennessee Inc.
05.2023 - Current
  • Curate internal talent mobility pathways, architect skill-based career development and enhance manager effectiveness to elevate workforce readiness and business unit performance.
  • Design and launch systemic learning programs for early career, high-potential, people leadership, and executive leadership development.
  • Identify and develop high-performing employees, supporting them with career development and progression aspirations.
  • Maximize future-ready infrastructure by integrating GenAI and talent technologies to streamline acquisition accelerate learning and elevate leadership readiness.
  • Successfully implement talent acquisition strategies that attract top-tier candidates, resulting in an increase in high-quality hires.
  • Develop and execute comprehensive succession planning initiatives, ensuring a robust pipeline of future leaders.
  • Foster a culture of continuous learning and development, leading to an improvement in employee engagement.
  • Lead enterprise-wide GenAI education strategy to increase AI literacy.
  • Advance performance management education in partnership with Total Rewards, integrating Workday functionality and continuous learning.
  • Strengthen and scale employee talent initiatives by implementing leadership development, expanding recruitment and growing internship programs.

Global Vice President, Learning & Organizational Development, DEI & Corporate Communications

CKE Restaurants Holdings, Inc
02.2020 - 04.2023
  • Led team of 7 Instructional Designers, Director Global Learning & Development, and other experts in training, LMS technology, communications, Diversity and Inclusion, Performance Management, and Leadership Development
  • Managed budget of $6M for the Learning Ecosystem and its related initiatives that supported 1050+ franchise restaurants and 260 company-owned restaurants
  • Orchestrated awareness of Next Generation Scholarship program in partnership to provide up to $10k scholarships through Scholarship America and Kaleidoscope, resulting in a significant increase in applications
  • Designed, implemented, and optimized comprehensive strategy and key solutions for Learning and Leadership Development offerings, ensuring strategy is grounded in proven research, best practice, and data
  • Led overall responsibility for DEI learning and development utilizing adult learning principles and collaborated with the COE, CHRO, and business leaders taking full ownership for initiatives and programs
  • Maintained awareness of global issues and trends in diversity, equity, and inclusion and leveraged emerging information to educate workforce and kept current on DEI developments maintaining strong networks with others
  • Evaluated, monitored, measured, and reported learning and development activities throughout organization to promote continuous improvement through needs analysis, developing plans, and identifying the right resources
  • Developed coaching strategies, implemented dialogue that addresses specific concerns and issues, and oversaw resolution of conflicts relating to diversity and/or cross-cultural training and leadership development initiatives

Head of Learning & Development, North America

LBrands Bath & BodyWorks
10.2014 - 12.2019
  • Led team of 25+ Learning & Development professionals, 160 Field Leaders, and 60,000 Associates, resulting in a 45% increase in associate learning productivity and double-digit performance optimization
  • Implemented Learning Management System (LMS) and University, resulting in 200+ simplified eLearnings with easy access and closing performance gaps
  • Developed and launched Knowledge Management audio and video digital technologies, improving skills gaps and supporting HR management programs
  • Reimagined L&D Leadership Development Onboarding using analytics, resulting in a 20% reduction in turnover and a 'leaders as teachers' culture
  • Championed business readiness strategy, resulting in a 7-point conversion increase, the best in specialty retail, and creating continuous improvement best practices
  • Integrated Data Fluency diagnostics and assessments, ensuring cross-functional enterprise learning solutions were designed with customer in mind
  • Evolved executive leadership accountability standards by monitoring and editing performance criteria for Employee Rewards and incentives, resulting in quadrupled attendance at Field Leadership achievement and 15% increase in employee satisfaction scores

Head of Retail Training, Learning & Development, North America

The Jones Group
01.2012 - 09.2014
  • Led design and implementation of comprehensive end-to-end Talent Management strategy, including onboarding, talent planning and acquisition, leadership development, performance management, and service brand messaging.
  • Pioneered and led store-level learning and development strategy in partnership with the SVP of Stores, Merchants, and HR, resulting in a 25% improvement in talent assessments, performance ratings, and sales
  • Developed and launched a service, coaching, and communications strategy, driving a 15% increase in sales through improved product knowledge
  • Established an adaptable logistics implementation and technical training team, successfully launching 40 new mobile and virtual technologies to improve workforce performance
  • Facilitated development of motivating presentations, seminar content, talent development forums, and written communication for corporate, field, and store staff teams, enabling teachable opportunities to build confidence
  • Co-relaunched the Taleo Applicant Tracking System for the field organization
  • Led the launch and organization of a Global Learning and Selling program to bridge business consulting powerhouses and drive success

Director of Field & Corporate Sales Education

Estee Lauder
06.2005 - 12.2011
  • Global Education and Talent Management Executive who led team of 12 facilitators and 38 Account Executives to exceed annual revenues of $387M. Implemented Onboarding and 'Train the Trainer' Programs to decrease employee turnover, improve beauty advisor capabilities, and financial results.

Education

B.S. - Political Science

University of North Carolina Charlotte
Charlotte, NC

Skills

  • Learning & Development (L&D) Solutions
  • DEI Strategies
  • Performance Management Systems
  • People Management
  • Financial Stewardship
  • Business Transformation
  • Strategic Communications
  • Learning Technology Solutions
  • Stakeholder Relations
  • Learning Data Analytics
  • Global Team Leadership

Certification

  • DDI Certified Facilitator
  • Situational Leadership Certified Facilitator
  • LBrands Executive Leadership
  • ATD, ADDIE, Adult Learning Principles
  • Myers Briggs, Strengthsfinder
  • Leadership Style, Wharton School of Business Administration
  • Talent+TM Interview Certification
  • SPHR Certification Candidate
  • Design Thinking Certification Candidate

Board Memberships

  • Board Of Directors, Executive Committee Member Alzheimer's Association Tennessee Chapter
  • Chattanooga Rotary Member
  • National Board of Directors, Co-Chair Leadership Academy, Delta Sigma Theta Sorority, Inc.
  • Founding Board Member, Secretary, The Shining Star Foundation
  • Board Member, Hamilton County Schools Foundation

Timeline

Chief Learning Officer

BlueCross BlueShield of Tennessee Inc.
05.2023 - Current

Global Vice President, Learning & Organizational Development, DEI & Corporate Communications

CKE Restaurants Holdings, Inc
02.2020 - 04.2023

Head of Learning & Development, North America

LBrands Bath & BodyWorks
10.2014 - 12.2019

Head of Retail Training, Learning & Development, North America

The Jones Group
01.2012 - 09.2014

Director of Field & Corporate Sales Education

Estee Lauder
06.2005 - 12.2011

B.S. - Political Science

University of North Carolina Charlotte

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