Michelle Serrano
Summary
I am a goal-oriented individual with exceptional experience in the automotive industry and proven leadership abilities. I excel in increasing productivity and customer satisfaction. I am dedicated to streamlining procedures while optimizing team growth and am willing to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Accounts Receivable Specialist
Cox Automotive
11.2022 - Current
- Reduced uncollected revenue through diligent follow-ups with clients on overdue invoices. Kept my overall for all accounts 90 Days Plus is at 2%.
- Maintained up-to-date client records to facilitate accurate invoicing and payment tracking.
- Developed and implemented strategies to improve collection processes and reduce overdue payments.
- Input financial data and produced reports using excel queries.
- Streamlined daily reporting information entry for efficient record keeping purposes.
- Trained junior staff members on best practices for managing accounts receivable processes effectively, enhancing overall team performance.
Account Receivable Specialist
Cox Automotive
07.2022 - 11.2022
- Increased customer satisfaction levels by promptly addressing inquiries regarding billing issues or adjustments needed on their accounts.
- Coordinated with external collections agencies when necessary, ensuring seamless handoff of delinquent accounts while protecting company interests at all times.
- Improved accounts receivable efficiency by streamlining payment processing and invoice management.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Performed targeted collections on past due accounts aged over 90 days.
Commercial Account Administrator
Manheim Central Florida
06.2016 - 07.2022
- Streamlined account administration processes for improved productivity and reduced errors. For example I created prior sale day reports to catch units not added to sale and charges that didn't match the client approval amount.
- Streamlined communication between departments for better collaboration on projects resulting in faster turnaround times.
- Helped resolve disputes between company representatives and customers leading to maintained or strengthened relationships.
- Created SOPs for my department to ensure everyone was crossed trained.
- Developed individualized training plans for other auctions when they would need to train for the Capital One commercial account, as my auction location served as the f For example I create a handbook with all of the clients info, contracts, approved rates POC , FAQ's and How to run the account from start to finish. In doing so everyone was on the same page and could easily follow along with the training.
- Streamlined processes for creating, updating, and distributing training materials, resulting in significant time savings for staff members involved in these tasks.
Title Clerk
Manheim Central Florida (JRB Temp Agency)
10.2015 - 06.2016
- Entered title and vehicle information into database.
- Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
- Communicated with customers to resolve common title issues.
- Prepared tax and title documents to submit legal transfer work to DMV.
- Expedited the title transfer process, closely monitoring timelines and proactively addressing any potential delays.
- Enhanced customer satisfaction by providing timely and accurate title information for vehicle transactions.
Title Clerk
Copart Auto Auctions
03.2014 - 09.2015
- Entered title and vehicle information into database.
- Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
- Communicated with customers to resolve common title issues.
- Prepared tax and title documents to submit legal transfer work to DMV.
- Audited and reviewed title documents for accuracy and compliance with state and federal regulations.
- Created a centralized filing system that allowed easy access to pertinent information about each client''s vehicle title status or history.
Vacation Planner
Starwood Hotels
02.2013 - 03.2014
- Kept detailed records of all client transactions and communications for accurate tracking and reporting purposes.
- Streamlined the booking process for clients, ensuring a seamless experience from start to finish.
- Stayed current on industry trends to provide up-to-date information and advice on destinations, accommodations, and activities.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Researched and kept abreast of new travel destinations, attractions, hotels and restaurants to increase services offered.
Education
No Degree - Project Management
University of Arizona Global Campus
Arizona City, AZ01.2028
GED -
Adult Learning Center Osceola (ALCO)
Kissimmee, FL08.2009
Skills
- Strong client relations skills
- Proactive Initiative
- Financial records and reporting
- Process Improvements
- Organization and Time Management
- Attention to Detail
- Critical Thinking
- Team Leadership
- Conflict resolution skills
Accomplishments
- Collaborated with team of 5 and 12 auctions in the development of Cash Application Initiative.
- Achieved the centralization of over 4,000 Commercial Clients through effectively helping with streamlining the invoicing process.
- Completed EF&A Mentorship Program 2023
- Employee of the Month June 2017
- Capital One coordinator of the year for 2017 &2018.
Certification
- Business Leadership-McKinsey & Company Certifcation
- Self-Leadership-McKinsey & Company Certifcation
- Team Leadership-McKinsey & Company Certifcation
- Project Management Certification Training - Feb,2023
- Speaking Confidently and Effectively.
Languages
Spanish
Native or Bilingual
Timeline
Senior Accounts Receivable Specialist
Cox Automotive
11.2022 - Current
Account Receivable Specialist
Cox Automotive
07.2022 - 11.2022
Commercial Account Administrator
Manheim Central Florida
06.2016 - 07.2022
Title Clerk
Manheim Central Florida (JRB Temp Agency)
10.2015 - 06.2016
Title Clerk
Copart Auto Auctions
03.2014 - 09.2015
Vacation Planner
Starwood Hotels
02.2013 - 03.2014
No Degree - Project Management
University of Arizona Global Campus
GED -
Adult Learning Center Osceola (ALCO)