Michelle Serrano

Corporate Office Setting:
Multi-line phone system and professional call handling
Calendar management and meeting coordination
Data entry and document management
Microsoft Office Suite proficiency (Word, Excel, Outlook, PowerPoint)
Internal communication and interdepartmental collaboration
Time management and task prioritization
Customer service and conflict resolution

Clinical Setting :
Front desk operations and patient check-in/check-out
Chart preparation and scanning
Appointment scheduling and follow-up coordination
Assisting with clinical workflows and provider support
Inventory tracking and supply ordering
Basic triage and patient flow management
Handling lab orders and results distribution

Medical Field:
Knowledge of HIPAA compliance and patient confidentiality
Electronic Medical Records (EMR) management (eg, Epic, Cerner, Medisoft)
Insurance verification and prior authorization
Medical terminology and coding familiarity (ICD-10, CPT)
Patient scheduling and intake procedures
Compassionate communication with patients and families
Handling referrals and coordinating specialist appointments

Basic hand and power tool operation (eg, drills, wrenches, screwdrivers)
Ability to fastening components using bolts, screws, and adhesives
Quality control and visual inspection
Following safety procedures and workplace protocols
Packaging and labeling finished products
Maintaining a clean and organized work area
Team collaboration and communication with supervisors
Ability to lift and move heavy parts or equipment