Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michelle Servant

Mormon Lake,AZ

Summary

Seasoned Food and Beverage Manager with a strong track record in cost control and labor management. Excels in delivering exceptional service and enhancing food presentation, resulting in improved customer satisfaction. Skilled in sanitation standards and menu pricing, focusing on increasing efficiency and profitability.

Overview

23
23
years of professional experience

Work History

Food and Beverage Manager

Aramark
Mormon Lake , AZ
04.2022 - Current
  • Supervised and managed the daily operations of the food and beverage department, including staff scheduling, inventory control, cost management, menu planning and customer service.
  • Developed and implemented standard operating procedures for all restaurant operations to ensure compliance with health regulations and quality standards.
  • Organized special events such as banquets, receptions, weddings and other social functions to ensure successful execution of services.
  • Created monthly financial reports to analyze sales trends, labor costs and other expenses related to the food and beverage department.
  • Ordered supplies for kitchen staff in order to maintain adequate levels of inventory for daily operations.
  • Provided training on proper sanitation techniques as well as safety protocols to restaurant personnel.
  • Ensured adherence to local health codes by inspecting kitchens regularly for cleanliness and safety compliance.
  • Conducted weekly meetings with staff members to discuss performance goals and areas needing improvement.
  • Evaluated customer feedback surveys in order to identify areas of improvement within the dining experience.
  • Partnered with chefs in developing new recipes while maintaining a cost-effective approach that maximizes profits.
  • Performed regular price comparisons with vendors in order to obtain the best possible deals on food ingredients.
  • Resolved customer complaints regarding meal quality or service issues in a timely manner while ensuring satisfaction is achieved.
  • Negotiated contracts with suppliers in order to secure discounts on bulk orders of food items or beverages.
  • Monitored employee performance by providing constructive feedback as needed during shift changes or at end of shift reviews.
  • Maintained excellent communication between front-of-house staff and back-of-house staff in order to provide efficient service throughout the entire dining experience.
  • Assisted with catering requests from external clients when necessary by coordinating menus, staffing needs, delivery schedules.
  • Oversaw food and beverage operations, delivered day-to-day consistency and set and maintained highest food quality and service standards.

Reservation Agent

Knights Inn Motel
Mesa, AZ
09.2013 - 08.2018
  • Ensured that all rooms were cleaned, stocked, and inspected prior to guest arrival.
  • Developed and maintained a customer service system to ensure guest satisfaction.
  • Developed a budget and tracked expenses for the inn.
  • Supervised staff including hiring, training, scheduling, evaluating performance, and resolving conflicts.
  • Maintained accurate records of daily operations such as reservations, check-ins and outs, room availability, taxes, payments received.
  • Oversaw security procedures for all areas of the property including parking lots and public areas.
  • Monitored inventory levels of supplies such as linens and toiletries.
  • Enforced health regulations related to food safety standards on premises.
  • Coordinated with vendors for repairs or maintenance when necessary.
  • Established policies regarding payment methods accepted at the Inn.
  • Responded promptly to guest inquiries or complaints in a professional manner.
  • Assisted guests with any needs they had during their stay at the Inn.
  • Answered inbound calls and responded to customer inquiries regarding reservations.
  • Provided customers with information on hotel services, amenities, and packages.
  • Processed customer payments for reservations over the phone.
  • Scheduled reservation requests and maintained accurate records of bookings.
  • Verified customer information including contact details and payment method.
  • Assisted customers with special needs or requests such as room upgrades or late check-outs.
  • Followed up with customers after their stay to ensure satisfaction and address any issues.
  • Resolved guest complaints by providing exceptional customer service.
  • Maintained a thorough understanding of hotel policies and procedures.
  • Ensured all reservations were properly documented in the system.
  • Provided support to other departments when needed.
  • Performed daily audits of reservation data to ensure accuracy.
  • Generated reports on occupancy rates, cancellations, and no-shows.
  • Upsold additional services such as dining options, spa treatments.

Wait Staff Member

Michaels Stikezone Restaurant
Sun City West, AZ
09.2006 - 09.2011
  • Greeted and welcomed customers, providing them with menus.
  • Ensured that all orders were taken correctly and in a timely manner.
  • Provided excellent customer service to guests, ensuring they had an enjoyable experience.
  • Prepared tables by setting up linens, silverware and glassware.
  • Delivered food items to customers at their tables in a friendly, courteous manner.
  • Took beverage orders from patrons and served drinks promptly.
  • Checked back with customers during meals to ensure satisfaction with food and service.
  • Answered questions about menu selections and made recommendations when requested.
  • Processed payments accurately using cash registers or point-of-sale systems.
  • Assisted other wait staff members as needed, such as refilling beverages or delivering food to tables.
  • Cleared dishes between courses and after guests finished dining.
  • Bussed tables quickly and efficiently while maintaining a neat appearance of the dining area.
  • Replenished condiments, utensils, napkins, straws as necessary throughout shift.
  • Followed all safety procedures when handling hot plates or sharp objects.

Escrow Assistant

The Talon Group a division of First American Title
Tempe, AZ
06.2006 - 09.2006
  • Assisted customers with the escrow process, including answering questions and providing documentation.
  • Prepared forms for real estate transactions such as deeds, mortgages, and other legal documents.
  • Reviewed title reports to ensure accuracy of information before closing.
  • Processed payments from buyers and sellers in a timely manner.
  • Maintained accurate records of all escrow accounts and transactions.
  • Resolved issues related to escrow accounts by communicating with customers and lenders.
  • Ensured compliance with state laws and regulations regarding real estate transactions.
  • Coordinated with attorneys, lenders, buyers, sellers, title companies, appraisers, insurance agents, surveyors and others involved in the transaction.
  • Verified funds received were sufficient to cover closing costs prior to closing date.
  • Provided customer service through phone calls or emails promptly and professionally.
  • Drafted settlement statements for review by both parties prior to closing.
  • Notarized documents when necessary during the course of a transaction.
  • Put together closing statements for buyer and seller review.

Lifeguard

Big Surf
Tempe , AZ
05.2002 - 08.2002
  • Monitored swimmers to ensure safety in the pool area.
  • Performed emergency rescues when necessary.
  • Provided assistance to swimmers of varying skill levels.
  • Enforced all safety regulations and posted rules for patrons.
  • Performed regular cleaning and maintenance of pool equipment.
  • Maintained accurate records of incident reports, pool chemicals, and patron counts.
  • Instructed patrons on proper use of diving boards, slides, ladders.
  • Responded quickly to medical emergencies in the pool area.
  • Reported any unsafe conditions or suspicious activity to management immediately.
  • Provided first aid care to injured patrons before paramedics arrived on scene.

Education

High School Diploma -

Pinnacle Charter High School
Mesa
05-2004

Skills

  • Cost Control
  • Service Delivery Management
  • Sanitation Standards
  • Menu pricing
  • Labor Management
  • Food and Beverage Operations
  • Beverage knowledge
  • Food presentation
  • Table management
  • Ordering Supplies
  • Portion Control

Timeline

Food and Beverage Manager

Aramark
04.2022 - Current

Reservation Agent

Knights Inn Motel
09.2013 - 08.2018

Wait Staff Member

Michaels Stikezone Restaurant
09.2006 - 09.2011

Escrow Assistant

The Talon Group a division of First American Title
06.2006 - 09.2006

Lifeguard

Big Surf
05.2002 - 08.2002

High School Diploma -

Pinnacle Charter High School

Similar Profiles

CREATE PROFILE
Michelle Servant