Michelle Servin
Hammond,IN
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Hunters Insurance
Merrillville, IN
06.2024 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Consulted with customers to resolve service and billing issues.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Collected deposits or payments and arranged for billing.
Admissions Assistant
Steel Fabrication & Welding Inc
Cicero, IL
01.2009 - 04.2015
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Handled confidential documents in an organized fashion according to established protocol.
- Answering and routing incoming calls to appropriate personnel.
- Scheduling appointments for staff members.
- Assisting with filing, photocopying, data entry, faxing, mailing and other administrative tasks.
- Sorting incoming mail and distributing it accordingly.
- Ordering office supplies and equipment when necessary.
- Maintaining records of petty cash transactions.
- Updating databases with customer information.
- Creating invoices and tracking payments from customers.
- Setting up meetings or conferences when needed.
- Responding promptly to customer inquiries via email or telephone.
Education
High School Diploma -
Kelvyn Park High School
Chicago, IL06-2001
Skills
- Inbound and Outbound Calling
- Product Knowledge
- Complaint resolution
- Data Entry
- Paperwork Processing
- Scheduling
- Appointment Scheduling
- Payment Processing
- Microsoft Outlook
- Customer Service
- Administrative Support
- Complaint Handling
- Credit card payment processing
- Problem-solving abilities
- Multi-Task Management
- Clerical Support
- Customer Relations
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Customer Service Representative
Hunters Insurance
06.2024 - Current
Admissions Assistant
Steel Fabrication & Welding Inc
01.2009 - 04.2015
High School Diploma -
Kelvyn Park High School
Similar Profiles
PRINCE OWUSU SEKYEREPRINCE OWUSU SEKYERE
Business Risk Insurance Broker at Hunters International InsuranceBusiness Risk Insurance Broker at Hunters International Insurance
Daniel FierroDaniel Fierro
Forklift Operator at Hunters Employment/ International PaperForklift Operator at Hunters Employment/ International Paper
Bobby GodfreyBobby Godfrey
Technician at Mice HuntersTechnician at Mice Hunters