Michelle Severson

• Recruit and develop new business partners (VARs and MSPs)
• Develop, grow, and manage channel partners. Nurture them through the on-boarding/enablement process, training, and implementation.
• Community Engagement: Build, nurture and engage partners through partner integration programs and events.

• Create and develop a healthy funnel of new Partners
• Motivate Partners to quickly build their business using Carbonite's complete data protection portfolio
• Drive partner revenue generation activities through demand creation and lead management funnel of new Partners

• Built and strengthened relationships with new and existing accounts to drive revenue growth.
• Qualified leads, built relationships and executed sales strategies to drive new business.
• Resolved issues promptly to drive satisfaction and enhance customer service.

• Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
• Expanded business through effective network development, identifying new, and prospective clients.
• Developed business pipeline using cold and warm techniques.
• Utilized knowledge of industry trends to develop value-added solutions and approaches for target audiences.

• Coordinated team collaboration to share ideas and build best practices.
• Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
• Led employee relations through effective communication, coaching, training, and development.
• Delivered regular team meetings for aligned work towards common goals.

• Creating Positive Customer experiences
• Executing directions from management, delivering to employees
• Training, developing and Scheduling employees
• Assisting manager with ensuring proper inventory, pricing, and display of merchandise
• Accessing department needs and making adjustments