Michelle Sewell
Englewood,CO
Summary
Experienced and dedicated Administrative Support Professional with over 27 years of progressive experience in payroll, customer service, office management, and staffing coordination. Proven ability to handle high-pressure environments with professionalism and precision. Known for exceptional communication, organizational, and problem-solving skills. CPR certified and dementia trained, seeking a full-time position where dedication, reliability, and a strong work ethic can contribute to team success.
Experienced with managing front desk operations efficiently and courteously. Utilizes excellent communication and organizational skills to handle guest inquiries and administrative tasks seamlessly. Track record of enhancing customer satisfaction and supporting team goals in dynamic environments.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist (Part-Time)
Golden Ponds Retirement Community
02.2023 - Current
- Greet residents, visitors, and vendors with professionalism and warmth
- Manage multi-line phone system: route calls, take messages, and provide information
- Schedule and coordinate appointments for staff and residents
- Maintain front office organization and handle incoming/outgoing correspondence
- Provide support during emergency situations; trained in CPR and dementia care
- Perform administrative tasks such as filing, data entry, and supply management
Payroll Specialist
PeopleReady Inc.
07.2018 - 02.2025
- Manage full-cycle payroll: review timesheets, process direct deposits, handle garnishments
- Prepare detailed reports, invoices, and allocations of payroll costs
- Provide support and resolution to employee and client inquiries
- Maintain filing systems, databases, and document control
- Operate office equipment: scanners, copiers, voicemail, and computers
- Schedule appointments, manage calendars, and ensure timely document processing
Assistant Branch Manager
PeopleReady Inc.
11.2002 - 07.2018
- Supervised staffing specialists and ensured efficient branch operations
- Assisted with recruiting, onboarding, and customer service initiatives
- Maintained customer relationships and resolved issues with urgency and professionalism
- Managed job dispatching, associate safety, and job site visits
- Ensured compliance with safety protocols; promoted a safety-first culture
- Supported payroll processing, inventory of protective equipment, and associate engagement
- Helped drive sales, customer retention, and operational efficiency
Staffing Specialist
PeopleReady Inc.
09.1997 - 11.2002
- Recruited, interviewed, and onboarded new associates
- Maintained and updated personnel records in accordance with HR policies
- Handled office tasks including correspondence, scheduling, supply orders, and file management
- Assisted with presentations, travel arrangements, and routine bookkeeping tasks
Education
G.E.D. -
Warren Tech
Denver, CO01.1997
Pharmacy Technician Certification - undefined
Heritage College
Denver, CO01.2010
Skills
- Payroll Processing & Data Entry
- Calendar Management & Scheduling
- Office Administration & Front Desk Support
- Customer Service & Client Relations
- Microsoft Office Suite (Word, Excel, Outlook)
- Problem Solving & Conflict Resolution
- Attention to Detail & Multitasking
- Team Leadership & Staff Training
- Labor and Employment Law Knowledge
- CPR Certified Dementia Training
- Customer service
- Attention to detail
- Time management
- Listening skills
Certification
- CPR Certified
- Dementia Care Training
- OSHA 10 Certification
- Counselor Sales Process Certification
Timeline
Front Desk Receptionist (Part-Time)
Golden Ponds Retirement Community
02.2023 - Current
Payroll Specialist
PeopleReady Inc.
07.2018 - 02.2025
Assistant Branch Manager
PeopleReady Inc.
11.2002 - 07.2018
Staffing Specialist
PeopleReady Inc.
09.1997 - 11.2002
Pharmacy Technician Certification - undefined
Heritage College
G.E.D. -
Warren Tech
Awards
Triple Crown Award, President’s Club Award, Coach’s Choice Award, Leadership Academy Award, Community Involvement Fund Award, CSR Retention Award, District Branch of the Quarter (Multiple), District CSR of the Quarter (Multiple), Multiple Sales Awards Winner
Career Objective
Seeking a full-time administrative or office support role within a reputable organization where I can utilize my extensive experience, attention to detail, and dedication to delivering exceptional results in a dynamic and supportive team environment.
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