MICHELLE S. FULMER
Summary
Natural leader offering several years of success in professional positions. Proven skills in aligning operations with market conditions and customer demands to catapult sales forward and strengthen long-term business success. Attentive to company strengths and requirements, effectively balancing goals and resources to achieve dramatic results.
Overview
11
11
years of professional experience
Work History
Regional Sales Manager Representing Lindt Sprungli North America
Premium Retail Services
02.2020 - Current
- Build a strong, dependable, loyal team of sales reps. Fifty percent travel is required to hire and train.
- Goal-driven KPIs that include completions, gaining incremental displays, and correcting out-of-stocks.
- Prepare for Client visits throughout the year with white glove service to hot zone territories
- Generate reports on a weekly, monthly, and quarterly basis detailing regional sales metrics, such as revenue goals.
- Met regional sales objectives by developing and implementing promotion strategies, coordinating the sales team, and servicing key accounts to fortify business relationships.
- Cultivate strong professional relationships with suppliers and key clients to drive long-term business development.
- Strategically define markets with valuable opportunities to increase sales for our clients.
National Project Manager
Premium Retail Services
01.2018 - Current
- Coordinated and managed national projects from conception to completion.
- Identified areas for improvement within existing processes and procedures.
- Analyzed data to identify trends or patterns that could impact the success of the project.
- Submitted project deliverables to clients, consistently adhering to quality standards.
- Hired over 350 reps for a sixth-month Rite Aid conversion program. Developed and managed four Regional Reset Managers.
- Reduced overtime and travel expenses by 30% for the Fall 2018 routes.
Regional Market Manager
Premium Retail Services
04.2014 - Current
- Daily managed a territory, including a team consisting of over 120 reps, a full-time Field Coordinator, 14 Zone Leaders, Zone Recruiters, and Market Specialists.
- Volunteered in a quarterly Manager Development Program by mentoring and supporting fellow Regional Market Managers with their continued challenges; including field management, scheduling, and hiring
- Created opportunities to develop new clients to promote premium services, including store walks, discussing business partnerships, and implementing new programs.
- Developed training programs for new hires at each location in the assigned territory.
Manager Member Services
Sebonack Golf Club
Southampton, USA
- Coordinate special events, including Grand Opening of Club house, member golf tournaments, fundraising golf tournaments, and special affairs
- Responsible for maintaining member preference data, contact information, special requests
- Negotiate vendor contracts including pro shop apparel, supplies for Clubhouse
- Oversee all aspects of cottage rentals, maintenance, housekeeping and billing
- Manage front clubhouse responsibilities
- Concierge responsibilities including, reservations, transportation and special requests
- Assisted with pro shop apparel purchases, and inventory
District Director
Muscular Dystrophy Association
Lake Success, USA
- Exceeded office goal of raising over $650,000
- Managed, recruited, trained, and motivated permanent, temporary employees, and volunteers
- Promoted and recruited new organizations and businesses to participate in fundraisers, corporate gift giving, corporate and MDA Telethon sponsorship
- Communicated to the public and sponsors, through PSA’s, journal ads, advertisement, and special promotions
- Generated $40,000+ for each of the following events: Honoree dinners, Golf tournaments, and Telethon Sponsorships
Education
Bachelor - Public Affairs
Florida Atlantic University
Boca Raton, FloridaSkills
- Business development and planning
- Sales initiatives and techniques
- Territory expansion and account management
- Negotiation and persuasion
- Product and service sales
- Team building
- Process improvement
- Conflict resolution
- Customer needs assessment
- Inventory coordination
- Budget management
- Effective multitasking
- Customer support
- Product knowledge
- Goal setting
References
References available upon request.
Timeline
Regional Sales Manager Representing Lindt Sprungli North America
Premium Retail Services
02.2020 - Current
National Project Manager
Premium Retail Services
01.2018 - Current
Regional Market Manager
Premium Retail Services
04.2014 - Current
Manager Member Services
Sebonack Golf Club
District Director
Muscular Dystrophy Association
Bachelor - Public Affairs
Florida Atlantic University
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