Michelle Shaffer
New Braunfels,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Dental Office Manager
Mermaid Dental
San Marcos, TX
10.2022 - Current
- Implemented strategies to improve efficiency in the day-to-day operations of the office.
- Conducted regular audits of patient accounts to ensure accuracy and compliance with regulations.
- Resolved customer complaints in a timely manner by investigating issues thoroughly.
- Prepared monthly reports summarizing activity within the dental practice for review by senior management.
- Participated in industry events such as conferences, workshops, tradeshows., representing the practice.
- Interfaced with customers via email or telephone as required for problem resolution or account maintenance.
- Responded to patient queries and concerns to resolve issues in accordance with company policies and procedures, healthcare regulations and dental board standards.
- Managed operations for dental practice, facilitating excellent patient support services, direction, and guidance.
- Coordinated execution and improvement of daily dental office practices.
- Implemented staff scheduling procedures to provide full coverage, supporting organizational needs.
- Hired, trained and monitored new office employees and took corrective action when necessary.
- Organized supply purchases, equipment upgrades and operating expenses.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Implemented quality control measures to uphold company standards.
Dental Billing Specialist
Sapphire Creek Dental
New Braunfels, TX
07.2021 - 10.2022
- Submitted appeals for denied claims as needed and followed up on status updates from payers.
- Collaborated with the office manager on improving processes related to billing and collections.
- Assisted patients with their financial responsibility for dental treatments and procedures.
- Complied with HIPAA regulations while handling confidential patient information in accordance with company policies.
- Provided monthly analysis of accounts receivable aging report to management team.
- Provided customer service support to assist patients with any inquiries related to their account balance or payment history.
- Ensured compliance with HIPAA regulations when handling confidential patient data.
- Processed insurance claims and submitted them electronically to the appropriate payer.
- Reviewed patient accounts to ensure accuracy of charges, payments, credits and adjustments.
- Generated reports related to Accounts Receivable, Insurance Claims, Denials.
- Verified patient insurance eligibility and coverage details.
- Managed accounts receivable by following up on unpaid invoices or denied claims when necessary.
- Prepared patient statements for payment of services rendered.
- Collected, posted and managed patient account payments.
Dental Billing Specialist
Aquasprings Dental
San Marcos, TX
06.2019 - 04.2021
- Submitted appeals for denied claims as needed and followed up on status updates from payers.
- Collaborated with the office manager on improving processes related to billing and collections.
- Developed effective strategies for increasing collection rates from third-party payers.
- Reconciled daily deposits against expected collections from insurance companies.
- Maintained records of all billing activity and documentation according to policy.
- Assisted patients with their financial responsibility for dental treatments and procedures.
- Resolved billing discrepancies with insurance companies in a timely manner.
- Provided monthly analysis of accounts receivable aging report to management team.
- Provided customer service support to assist patients with any inquiries related to their account balance or payment history.
- Ensured compliance with HIPAA regulations when handling confidential patient data.
- Processed insurance claims and submitted them electronically to the appropriate payer.
- Reviewed patient accounts to ensure accuracy of charges, payments, credits and adjustments.
- Generated reports related to Accounts Receivable, Insurance Claims, Denials.
- Verified patient insurance eligibility and coverage details.
- Verified insurance coverage and benefits for each patient prior to treatment.
- Prepared patient statements for payment of services rendered.
- Collected, posted and managed patient account payments.
- Performed insurance verification, pre-certification and pre-authorization.
- Monitored past due accounts and pursued collections on outstanding invoices.
Patient Care Coordinator
Brident Dental & Orthodontics
Converse, TX
05.2017 - 06.2019
- Performed administrative duties such as filing paperwork, answering phones, and scheduling appointments.
- Monitored patients' vital signs including temperature, blood pressure, pulse rate, respiration rate, height, weight.
- Responded to inquiries from patients regarding their accounts or dental services offered.
- Ensured that all HIPAA regulations were followed while handling confidential patient information.
- Verified patient's eligibility for benefits under various insurance plans.
- Conducted follow-up calls to confirm appointments.
- Provided patients with guidance and education on dental care topics such as preventive maintenance and oral health issues.
- Created and maintained patient records, including insurance information, medical histories, and x-ray results.
- Prepared financial estimates for proposed treatments in consultation with dentists.
- Answered phone calls from current and prospective clients regarding their inquiries about treatments or procedures offered by the practice.
- Performed administrative duties such as filing, faxing, photocopying, scanning documents.
- Attended meetings regularly with other team members to discuss cases and new developments in dental care technology.
- Reviewed patient charts before each visit to ensure accuracy of documentation.
- Processed payments from patients for services rendered.
- Ensured compliance of HIPAA regulations within the office environment.
- Maintained accurate inventory of dental supplies and equipment in the office.
- Assisted in the coordination of dental treatment plans for patients.
- Verified patient insurance coverage prior to treatments or procedures being performed.
- Greeted incoming patients upon arrival at the office and assisted them with paperwork completion.
- Answered and managed incoming calls and emails.
- Verified, updated and entered patient information into system.
- Collected payments from patients and arranged payment schedules.
- Scheduled cleanings and dental appointments for patients using appointment software.
- Arranged documents for insurance claims.
Education
High School Diploma -
Dillard McCollum High School
San Antonio06-2013
Skills
Word Processing
- Financial Documentation
- Quality Control
- Customer Account Management
- Correspondence Preparation
- Payment Processing
- Bookkeeping
- Inquiry Handling
- Administrative Support
- Accounting Support
- Payment Collection
- Desktop Publishing
- Organizational Skills
- Database updates
- Team Collaboration
- Multitasking
- Goal Setting
- Purchase Orders
- Year-end reporting
- Financial Management
- Expense Tracking
- Debt management
- Account updating
- Financial Reporting
Languages
Spanish
Native/ Bilingual
Timeline
Dental Office Manager
Mermaid Dental
10.2022 - Current
Dental Billing Specialist
Sapphire Creek Dental
07.2021 - 10.2022
Dental Billing Specialist
Aquasprings Dental
06.2019 - 04.2021
Patient Care Coordinator
Brident Dental & Orthodontics
05.2017 - 06.2019
High School Diploma -
Dillard McCollum High School
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