Michelle Shaffer
Long Beach
Summary
Dynamic healthcare management professional with extensive expertise in team leadership, patient care coordination, and quality improvement. Committed to fostering collaboration and adapting to the evolving healthcare landscape to ensure excellence in meeting patient needs. Proven office support specialist skilled in efficiently managing administrative tasks while enhancing workplace productivity through effective communication and critical thinking. Recognized for reliability and proficiency in scheduling, data management, and customer service, contributing to seamless operations and successful outcomes in mental health settings, demonstrating a strong track record of delivering high-quality patient care.
Overview
11
11
years of professional experience
Work History
Brand Ambassador/ Bartender/Server/Barista
Instawork/GoCulinary/GigPro
10.2025 - Current
- Developed and executed promotional campaigns to enhance brand visibility and engagement.
- Cultivated relationships with customers to foster brand loyalty and drive repeat business.
- Conducted product demonstrations to educate consumers on features and benefits.
- Collaborated with marketing teams to align brand messaging across various channels.
- Trained and mentored new brand ambassadors on best practices for customer interactions.
- Monitored market trends and competitor activities to inform strategic decisions.
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables, ensuring timely order delivery and guest satisfaction.
- Collaborated with kitchen staff to ensure accurate order preparation and presentation.
- Resolved guest complaints swiftly, maintaining positive dining experiences and loyalty.
- Prepared and served a variety of beverages, ensuring high-quality presentation and taste.
- Managed inventory levels, restocking supplies to maintain optimal service efficiency.
- Collaborated with kitchen staff to coordinate food and drink pairings for special events.
- Prepared specialty coffee beverages to meet customer preferences and maintain quality standards.
- Operated espresso machines and brewing equipment efficiently for optimal drink production.
- Assisted in inventory management by tracking stock levels and ordering supplies as needed.
- Provided exceptional customer service, resolving issues and enhancing guest experiences promptly.
Behavioral Health Care Coordinator
Private Family Client
10.2020 - Current
- CHS/ 04/25- Current
- Coordinated multidisciplinary teams to develop individualized care plans for clients facing behavioral health challenges.
- Implemented evidence-based practices to enhance client engagement and treatment adherence.
- Conducted comprehensive assessments to identify client needs and appropriate interventions.
- Managed referrals to community resources, ensuring seamless access to support services.
- Advocated for client rights and needs within healthcare systems, promoting holistic care approaches.
- Streamlined communication among providers, enhancing collaboration and continuity of care for clients.
- Advocated for patients'' needs within the healthcare system, ensuring access to appropriate services and supports.
- Maintained strict confidentiality in accordance with HIPAA and ethical guidelines, fostering trust between patients and care coordinator.
- Evaluated program effectiveness using qualitative data and feedback from patients, families, and healthcare providers to inform continuous improvement efforts.
Correctional Nurse
Wellpath
01.2024 - 09.2024
- Educated inmates about their health conditions and self-care routines for better disease management.
- Promoted a safe environment for both staff and inmates by adhering to institutional policies regarding contraband control, safety measures, and crisis intervention techniques.
- Provided emergency care to inmates by responding promptly to medical emergencies within the facility.
- Collaborated with interdisciplinary team members to develop individualized care plans for each inmate.
- Prevented potential health crises by conducting thorough screenings during intake processes for new inmates.
- Delivered compassionate nursing care while maintaining professional boundaries and upholding ethical standards within the prison setting.
- Administered medications and treatment to patients and monitored responses.
- Evaluated and updated nursing practices in accordance with evidence-based best practices, leading to improved patient outcomes and reduced incidences of medical errors within the facility.
- Reduced risk of infection by maintaining a clean and organized work environment in accordance with established protocols.
- Administered different therapies and medications in line with physician orders and treatment plan.
- Created and implemented care plans for prisoners suffering from chronic conditions.
- Streamlined workflow efficiency by assisting with inventory management, supply ordering, and equipment maintenance tasks as needed.
- Stabilized prisoners suffering from falls, stab wounds or other injuries prior to hospital transfer.
- Treated variety of illnesses affecting offenders in close quarter.
- Complied with all security regulations within prison system and administered care in safest possible environment.
- Assisted in reducing overall recidivism rates within the facility through participation in rehabilitative programs designed to address substance abuse issues among incarcerated individuals requiring detoxification or withdrawal management support services
- Supported mental health needs of inmates by identifying at-risk individuals and coordinating appropriate referrals to psychiatric professionals when necessary.
- Safeguarded medication administration process by adhering to stringent security procedures and regulations specific to correctional facilities.
- Collaborated with multidisciplinary teams to enhance patient outcomes and streamline healthcare delivery.
- Monitored vital signs and documented changes in patient conditions for timely interventions.
LVN Charge Nurse, Unit Coordinator
EESNI/ Clipboard
09.2019 - 01.2024
- Registry (per diem)
- Monitored patient vital signs, reporting changes to healthcare team for timely interventions.
- Assisted in developing individualized care plans based on patient assessments and needs.
- Educated patients and families on health management strategies and medication adherence.
- Collaborated with multidisciplinary teams to enhance patient outcomes and streamline care processes.
- Implemented infection control measures, ensuring compliance with state regulations and facility policies.
- Conducted regular evaluations of patient progress, adjusting care plans as necessary for optimal results.
- Managed patient care through closely monitoring respiration, blood pressure, and blood glucose levels.
- Cared for wounds, provided treatments, and assisted with procedures.
- Promoted patient safety through vigilant monitoring of vital signs and reporting any abnormalities to the appropriate healthcare provider promptly.
- Assisted with admissions, appointments, transfers, and discharges.
- Documented accurate and complete patient information to address patient problems and expected outcomes.
- Improved patient satisfaction by providing compassionate and attentive care.
- Assisted physicians during examinations and procedures, ensuring safe practices were maintained throughout each encounter.
LVN Field Nurse, Occupational Nurse, Set Medic, COVID Compliance Nurse
WorkCare, Inc.
05.2021 - 02.2023
- Administered medications and treatments in accordance with established protocols and patient care plans.
- Monitored patient vital signs, documenting changes to ensure timely interventions.
- Educated patients and families on health management, fostering adherence to treatment regimens.
- Mentored junior nursing staff, enhancing team performance through knowledge sharing and guidance.
- Prevented medication errors by meticulously reviewing physician orders and administering medications as prescribed.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Assisted in managing daily operations of medical office, ensuring efficient workflow and patient care.
- Coordinated appointment scheduling, optimizing physician availability and enhancing patient satisfaction.
- Trained new staff on office procedures and software applications, promoting consistency in operations.
- Developed protocols for inventory management of medical supplies, ensuring timely restocking and cost-effectiveness.
- Enhanced the accuracy of medical records by implementing a thorough documentation review process.
- Maintained strict confidentiality of patient information in accordance with HIPAA regulations.
- Responded promptly to alarms and system malfunctions, initiating corrective actions as necessary.
- Administer emergency medical care and first aid to cast and crew during on-set incidents.
- Coordinate with production staff to ensure compliance with health and safety regulations.
LVN Nurse, School Nurse, COVID Nurse
Cross Country
09.2019 - 05.2021
- Monitored patient vital signs and reported changes to nursing staff promptly.
- Monitored student health and documented findings for early intervention.
- Collaborated with educators to promote health education initiatives within the school community.
- Educated students on hygiene, nutrition, and wellness practices to improve overall health outcomes.
- Provided first aid services during school hours, ensuring student safety and well-being.
- Provided compassionate nursing care to students with acute and chronic medical conditions, ensuring their safety and wellbeing.
- Administered medications and treatments according to individualized healthcare plans.
Front of the House/ Banquet Server, Special Event Bartender
Bo Beau Roof Tap / Parkers Lighthouse / Aji Peruvian
04.2015 - 09.2019
- 7/15-09/19 / 2/16-9/19
- Delivered exceptional service to guests, ensuring satisfaction during high-volume events.
- Coordinated with kitchen staff to facilitate timely food and beverage delivery.
- Implemented process improvements that enhanced service speed and guest experience.
- Trained new servers on best practices and operational standards for service excellence.
- Assisted in setup and breakdown of banquet spaces, optimizing floor layouts for efficiency.
- Monitored dining area for cleanliness and organization, maintaining high standards of presentation.
- Resolved guest inquiries promptly, contributing to a positive dining atmosphere and repeat business.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Adhered to all health and safety regulations while serving food and beverages.
Education
A.S. - LVN & General Studies
Long Beach City College
Long Beach, CA06-2018
IV infusion & Phlebotomy Blood Draw - Nursing
Long Beach City College
Long Beach, CA09-2018
CNA - Nursing
Long Beach City College
Long Beach, CA06-2016
BLS -
American Heart Association
Long Beach, CA01.2027
Skills
- Proficient in phlebotomy, sterile technique, IV infusion, EKG, catheterization, wound treatment, trach care, GI, procedures, specimen collection, and medication administration
- Skilled in vision and hearing screening techniques
- Experienced in COVID-19 testing, vaccination administration, infection prevention, and compliance protocols
- In-depth knowledge of healthcare admission and discharge workflows
- Experienced in insurance authorization, billing, AR/AP, and scheduling
- Skilled in using Epic, PIXIS, MAXIM, and PCC for inventory management
- Post-merger integration experience with focus on operational alignment and compliance
- Specialized mental health care in correctional settings
- Community health education
- Conducts health screenings and ensures care continuity in underserved populations
- Team management and training
- Ensures regulatory compliance and quality assurance
- Coordinates interdisciplinary care and supports workflow optimization
- Customer service
- Effective communicator
- Customer engagement
- Exceptional communication
- Adaptable personality
- Team leadership qualities
- Goal-oriented mindset
- Branding
- Sales expertise
- Staff training
- Multilingual communication
- Performance improvement
- Strong work ethic
- Exceptional customer service
- Cash handling
- Medication administration
- Vital signs monitoring
- Team collaboration
- Patient care coordination
- Care planning
- Patient assessments
- Documentation accuracy
- Privacy and confidentiality
- Medical records management
- HIPAA compliance
- Activity tracking
- Staff scheduling
- Regulatory compliance
- Clinical assessment
- Infection control protocols
- Healthcare regulations
- Delegation
- Nursing department oversight
- Care delivery oversight
- Employee oversight
- Wound care management
- Transfer management
- Unit scheduling
- Admissions coordination
- Quality care auditing
- Resident care
- Nursing auditing
- Dialysis treatments
- Clinical judgment
- Care plan development
- Health promotion
- Geriatric care
- Emergency care
- Policy compliance
- Surgical care
- Disease prevention
- Home health care
- Mental health care
- Community health
- Pediatric care
- Certified in CPR/AED
- Infection control
- Patient education
- Analytical thinking
- Critical thinking
- Patient charting
- Conditions reporting
- Specimen collection
- Reliable and trustworthy
- Performance monitoring
- Staff supervision
- Effective conflict resolution
Languages
Spanish
Professional Working
ASL
Limited Working
Timeline
Brand Ambassador/ Bartender/Server/Barista
Instawork/GoCulinary/GigPro
10.2025 - Current
Correctional Nurse
Wellpath
01.2024 - 09.2024
LVN Field Nurse, Occupational Nurse, Set Medic, COVID Compliance Nurse
WorkCare, Inc.
05.2021 - 02.2023
Behavioral Health Care Coordinator
Private Family Client
10.2020 - Current
LVN Charge Nurse, Unit Coordinator
EESNI/ Clipboard
09.2019 - 01.2024
LVN Nurse, School Nurse, COVID Nurse
Cross Country
09.2019 - 05.2021
Front of the House/ Banquet Server, Special Event Bartender
Bo Beau Roof Tap / Parkers Lighthouse / Aji Peruvian
04.2015 - 09.2019
A.S. - LVN & General Studies
Long Beach City College
IV infusion & Phlebotomy Blood Draw - Nursing
Long Beach City College
CNA - Nursing
Long Beach City College
BLS -
American Heart Association