Michelle Shannon
Springfield,MO
Summary
Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.
Experienced with customer service, sales techniques, and product knowledge. Utilizes persuasive communication to connect with customers and recommend products. Track record of maintaining organized inventory and supporting team goals.
Overview
12
12
years of professional experience
Work History
Bartender
BigShots Golf Club
06.2022 - 02.2025
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Built relationships with vendors to manage orders and negotiate costs.
Retail Sales Associate & Assistant Manager
Banter
11.2019 - 02.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Retail Assistant Manager
T-Mobile
04.2021 - 05.2022
- Controlled store inventory and reviewed cash handling and operations reports.
- Maintained visual merchandising standards throughout the store to create an engaging shopping experience for customers.
- Supervised daily store operations, ensuring smooth workflow and timely completion of tasks.
- Managed employee scheduling, optimizing coverage during peak hours while minimizing labor costs.
- Managed approximately 30-40 incoming calls and emails per day from customers.
Sales Associate Manager
Yankee Candle
07.2018 - 03.2021
- Managed a team of sales associates, providing guidance and support to improve overall performance.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Organized product displays to attract potential buyers and increase sales conversions.
- Enhanced store presentation by optimizing store layout, visual merchandising, and promotional materials.
Server/Bartender
Buffalo Wild Wings
05.2016 - 07.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Supported needs of 30+ person wait staff who attended to specific needs of countless customers daily for Buffalo Wild Wings restaurant with social relevancy and intentionality.
Vendor Representative
E Gluck Corporation
02.2013 - 05.2017
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Enhanced customer satisfaction by providing timely and accurate product information.
- Coordinated onboarding of new vendors, ensuring seamless integration into existing systems and processes.
- Negotiated favorable contracts with vendors, securing the best possible terms for the company.
- Analyzed sales data to identify opportunities for growth and expansion within existing accounts.
Education
Associate of Arts - Personal Training
Bryan University
Tempe, AZ12.2027
High School Diploma -
Robert Morgan Educational Center
Miami, FL06-2013
Skills
- Strong multitasking
- Teamwork
- Team leadership
- Store operations
- Strong work ethic
- Merchandising operations
Languages
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Bartender
BigShots Golf Club
06.2022 - 02.2025
Retail Assistant Manager
T-Mobile
04.2021 - 05.2022
Retail Sales Associate & Assistant Manager
Banter
11.2019 - 02.2024
Sales Associate Manager
Yankee Candle
07.2018 - 03.2021
Server/Bartender
Buffalo Wild Wings
05.2016 - 07.2018
Vendor Representative
E Gluck Corporation
02.2013 - 05.2017
Associate of Arts - Personal Training
Bryan University
High School Diploma -
Robert Morgan Educational Center
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