Hi, I’m
Michelle Sharp
Moncks Corner,US
Summary
Customer-focused professional with 10+ years of experience managing client relationships, onboarding new customers, and delivering tailored solutions. Strong background in guiding clients through complex processes, resolving issues, and driving retention. Experienced educator skilled in training, curriculum design, and presenting complex information in clear, engaging ways. Known for proactive communication, cross-functional collaboration, and consistently exceeding customer expectations.
Overview
19
years of professional experience
1
Certification
Work History
Benchmark Mortgage
Production Partner
07.2025 - Current
Job overview
- Analyzed borrowers' financial data, including income, assets, liabilities, and credit history for mortgage loan approval decisions.
- Performed detailed analysis of borrower's ability to repay the mortgage based on their current income level and debt-to-income ratios.
- Pre-qualified and pre-approved borrowers for programs based on their loan file.
- Reviewed loan applications and credit documents to ensure compliance with underwriting guidelines.
- Utilized automated underwriting systems such as Desktop Underwriter and Loan Prospector.
The Mortgage Firm, LLC
Mortgage Loan Officer
12.2024 - 07.2025
Job overview
- Reviewed financial documents including tax returns, bank statements, pay stubs and other applicable documents to verify accuracy of information provided by the borrower.
- Developed and maintained relationships with customers, real estate agents, title companies, and other industry professionals to ensure successful loan closings.
- Managed pipeline of loans from pre-qualification through closing while ensuring high levels of customer service were met throughout the entire process.
Prosperity Home Mortgage
Mortgage Loan Assistant
04.2021 - 12.2024
Job overview
- Manage and cultivate relationships with realtors, clients, and other parties involved in the mortgage transaction
- Maintain Loan Officer's pipeline up to $7M a month
- Analyze contracts, financial status, creditworthiness, and collateral of each applicant to determine credit risk level of granting loans
- Maintained high-quality service and supported accuracy, reviewing loan submissions to validate compliance with loan policies, laws and regulations.
Carolina One Mortgage
Mortgage Loan Assistant
12.2019 - 03.2021
Job overview
- Marketed to realtors, title agents, business owners, and attorneys to gain new center of influence relationships
- Created weekly sales meetings to educate realtors in the office on products that help them with their business
- Coordinated events for realtors in our office as a networking attempt.
Grow Financial Federal Credit Union
Mortgage Loan Officer
10.2018 - 12.2019
Job overview
- Worked in a call center setting to take mortgage applications by phone for existing credit union members
- Originated HELOCs for credit union members
- This included evaluating financials to determine if they qualify via debt-to-income ratio and calculating loan-to-value.
South State Bank
Mortgage Processor
06.2016 - 10.2018
Job overview
- Prioritized loan files to meet individual loan time lines with associated commitments, mortgage contingency dates, and rate locks
- Facilitated smooth resolution of issues affecting loan process and approval with applicable loan officer.
Berkeley County School District
Teacher
08.2014 - 06.2016
Job overview
- Rookie Teacher of the Year: Received 2016 Rookie Teacher of the Year award for Goose Creek High School
- Initiated and executed a new student ran in-school credit union program for Goose Creek High
- Incorporated new technologies, instructional strategies, and teaching requirements to enhance student learning.
Rev Federal Credit Union FKA Heritage Trust Federal Credit Union
Senior Mortgage Loan Officer
09.2006 - 10.2013
Job overview
- Gained knowledge of products and programs offered to educate members about various product solutions to include HELOCs
- Trained new loan officers and processors on product
- Help to develop specific requirements for new mortgage products to meet our member's needs
- Started out processing and closing files before moving into a Loan Officer role.
Education
Southern Wesleyan UniversityCharleston, SC
Bachelor of Science from Business Administration
05.2003
Skills
- Communication
- Planning
- Teamwork
- Microsoft Office
- Documentation
- Operational Support
- Critical thinking
- Problem-solving
- Motivation
- Data Analysis
- Requirements Gathering
Certification
NMLS #698900
Timeline
Production Partner
Benchmark Mortgage
07.2025 - Current
Mortgage Loan Officer
The Mortgage Firm, LLC
12.2024 - 07.2025
Mortgage Loan Assistant
Prosperity Home Mortgage
04.2021 - 12.2024
Mortgage Loan Assistant
Carolina One Mortgage
12.2019 - 03.2021
Mortgage Loan Officer
Grow Financial Federal Credit Union
10.2018 - 12.2019
Mortgage Processor
South State Bank
06.2016 - 10.2018
Teacher
Berkeley County School District
08.2014 - 06.2016
Senior Mortgage Loan Officer
Rev Federal Credit Union FKA Heritage Trust Federal Credit Union
09.2006 - 10.2013
Southern Wesleyan University
Bachelor of Science from Business Administration
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