Michelle Sharpe Price
Aurora,CO
Summary
Professional in application administration, bringing wealth of experience in managing and maintaining enterprise-level applications. Adept at optimizing system performance and ensuring robust security protocols. Known for strong collaboration skills and results-oriented approach that adapts to evolving business needs.
Experienced with software testing methodologies, defect tracking, and quality assurance processes. Utilizes systematic approach to identify and resolve defects, ensuring product reliability. Track record of collaborating effectively with development teams to enhance software quality.
Overview
21
21
years of professional experience
1
1
Certification
Work History
BSA/AML QA Analyst Sr
UMB Bank
01.2025 - 01.2026
- Responsible for triage, testing, and course recommendations of identified BSA/AML system issue items and BSA/AML System data integrity issues. Provide recommendations for process improvements on BSA/AML processes and procedures. Perform quality assurance testing on BSA/AML processes. Document and maintain QA results and provide reporting to management per procedures. Review updates on Assist in drafting and maintaining BSA/AML quality control processes and procedures. Perform additional duties as assigned.
FCRM Quality Assurance Analyst
UMB Bank – Formally Heartland Financial
01.2022 - 01.2025
- Responsible for performing periodic QA testing line of business processes and provide reporting of results. Partner with management and process owners to validate observations and provide recommendations for process improvements. Assist in drafting and maintaining BSA/AML quality control processes and procedures. Perform additional duties as assigned.
Financial Crimes Systems Administrator
UMB Bank – Formally Heartland Financial
01.2017 - 01.2022
- Responsible for managing the financial crimes monitoring system, including user access, data mapping, and BSA/Fraud coverage analysis. Serves as an integration point with other systems such the Core Banking System, Online Banking, and the Mortgage and Consumer loan systems. Performs analyses and designs and delivers reports and metrics. Reviews and tests various components for quality assurance. Seeks system efficiencies and alignment to current and future business needs. Create departmental procedures and training documentation.
Help Desk Assistant
UMB Bank – Formally Heartland Financial - Formally Citywide Banks
01.2005 - 01.2017
- Primary contact for Help Desk Support by answering calls and emails to provide assistance, troubleshooting, and guidance for various banking and network programs and hardware for companywide users. Work with vendors to troubleshoot support issues. Perform and assist with program updates and upgrades. Perform core banking parameter changes. Create and maintain core and SQL queries. Process incoming and outgoing ACH files on core system and create balancing reports. Assist in GL balancing. Supervise, train, and mentor additional Help Desk personnel. Assist, work, and supervise ongoing departmental projects. Create daily, weekly, monthly balancing and statistical reports. Perform filing, faxing, and data entry. Create daily, weekly, and monthly reports for bank employees. Assist with network support including, but not limited to, system testing and PC program, server, and printer issues. Create departmental procedures and training documentation. Create, maintain, and remove user profiles on various banking programs.
Education
Data Science Foundations Professional Certification -
EDX Online
Accounting I Course - undefined
Center for Financial Training
General Studies
Aurora Central High School
Skills
- Excellent customer service skills, user management, access control, vendor coordination, system administration, configuration management, teamwork, time management, decision-making, multitasking, excellent communication, troubleshooting and problem-solving skills, process and QA reviews and testing, issue triage, ability to work under pressure, a very fast learner, adaptability, detail oriented, works well independently as well as with others, strong work ethic and time management Microsoft Office product, experience with reviews and testing, IBM iSeries/AS400, SQL, iSeries Query for reporting, VBA for Excel, Fiserv Signature, OnBase Reporting, BSA/AML/Fraud, Adobe Acrobat Products, and HOGAN Core
Certification
ACAMS – May 2023
Languages
English
Timeline
BSA/AML QA Analyst Sr
UMB Bank
01.2025 - 01.2026
FCRM Quality Assurance Analyst
UMB Bank – Formally Heartland Financial
01.2022 - 01.2025
Financial Crimes Systems Administrator
UMB Bank – Formally Heartland Financial
01.2017 - 01.2022
Help Desk Assistant
UMB Bank – Formally Heartland Financial - Formally Citywide Banks
01.2005 - 01.2017
Accounting I Course - undefined
Center for Financial Training
General Studies
Aurora Central High School
Data Science Foundations Professional Certification -
EDX Online