Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
References
References
Generic

Michelle Sheldon

Rosharon,TX

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

14
14
years of professional experience

Work History

Sergeant of Corrections

Texas Department Of Criminal Justice
Huntsville, TX
12.2009 - Current
  • Enforced security regulations, policies, and procedures within the facility.
  • Used weapons, handcuffs and physical force to maintain discipline and order among prisoners.
  • Communicated information regarding security, safety and operations through chain of command.
  • Oversaw facility operations when monitoring laundry services, meal preparation and service, prisoner escorting and video surveillance.
  • Reviewed incident reports submitted by subordinates for accuracy and completeness.
  • Prepared comprehensive reports documenting all aspects of assigned investigations.
  • Assigned and monitored training needs of subordinate staff members to close knowledge and performance gaps.
  • Monitored inmates' activities and behavior to ensure compliance with rules and regulations.
  • Assigned daily tasks and responsibilities to employees and filled out daily work logs.
  • Implemented defensive tactics and physical restraints to maintain safety and security of personnel and general public.
  • Diffused disruptive behavior by verbal interventions.
  • Evaluated subordinate personnel performance on a regular basis through observation or review of written reports and records produced by them.
  • Responded to emergency situations quickly and effectively.
  • Supervised and provided direction to subordinate officers in the performance of their duties.
  • Conducted daily briefings to pass on pertinent info to oncoming shifts.
  • Coordinated inmate transfers between facilities or outside institutions as required.
  • Notified medical staff of inmates requiring medical attention and submitted proper incident reports.

Medical Receptionist

Sam Houston Cancer Center
Huntsville, TX
02.2012 - 01.2013
  • Maintained supply inventory for office area, ordering items as needed and stocking shelves.
  • Communicated with patients with compassion while keeping medical information private.
  • Answered telephones and directed calls to appropriate medical or administrative staff.
  • Routed laboratory or diagnostic results to appropriate staff.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Compiled physical and digital documents, charts and reports.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Protected patients by observing strict HIPAA guidelines.
  • Conducted patient intake interviews to collect medical information and insurance details.
  • Greeted patients and visitors to answer questions or refer inquiries to appropriate personnel.
  • Prepared charts for new patients, ensuring all necessary forms were completed correctly.
  • Completed relevant insurance and other claim forms.
  • Greeted patients, determined purpose of visit and directed to appropriate staff.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Greeted each patient pleasantly and offered desk sheet for easy sign-in.
  • Interviewed patients to complete case histories and intake forms.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Arranged hospital admissions for patients as required.
  • Scheduled and confirmed patient appointments and consultations.
  • Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
  • Verified insurance coverage for appointments and collected co-payments as required.
  • Scheduled tests, lab work or x-rays for patients based on physician orders.
  • Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
  • Informed patients of financial responsibilities prior to rendering services.
  • Recognized by management for providing exceptional customer service.

Education

GED -

Region VI Education Center
Huntsville, TX
06-1992

Phlebotomy

Elite Training Center-Currently Attending
Houston, TX

Skills

  • Security Protocols
  • Crisis Management
  • Inmate Supervision
  • Microsoft Office
  • Policy Enforcement
  • Firearms Proficiency
  • Emergency Response
  • Security Procedures
  • Rule Enforcement
  • Counseling Techniques
  • Officer Training
  • Staff Supervision
  • Data Entry
  • Patient Scheduling
  • HIPAA Compliance
  • Medical Terminology
  • Patient Care Coordination
  • Vital Sign Monitors
  • Insurance Verification
  • Insurance Claims
  • Clinical Documentation
  • First Aid
  • Medical Terminology Knowledge
  • Vital Sign Monitoring
  • CPR
  • Certified in Basic Life Support (BLS)
  • General Housekeeping Ability
  • Communicating With Patient Families
  • Valid Texas Driver's License
  • Maintaining Confidentiality

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Stop chasing the money and start chasing the passion.
Tony Hsieh

Timeline

Medical Receptionist

Sam Houston Cancer Center
02.2012 - 01.2013

Sergeant of Corrections

Texas Department Of Criminal Justice
12.2009 - Current

GED -

Region VI Education Center

Phlebotomy

Elite Training Center-Currently Attending

References

References available upon request.

References

References available upon request.

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Michelle Sheldon