Michelle Shelton
San Diego,CA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
39
39
years of professional experience
Work History
Administrative Assistant
Jamie Carr LLC
Rancho Santa Fe, CA
01.2019 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events.
- Coordinated travel arrangements by booking airfare, hotel and ground transportation.
- Offered office-wide software support and training, troubleshooting issues and optimizing usage.
Office Manager - Owner
Creative Concrete Construction
Poway, CA
05.1991 - 09.2020
- Reconciled daily sales, returns and financial reports in QuickBooks.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Managed day-to-day business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Maintained up-to-date administrative records to monitor operational conditions.
Retail Sales Associate
Village Mail & More
Poway, CA
02.2013 - 12.2018
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Answered questions about store policies and addressed customer concerns.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Logged reports, expenses, receipts and sales documents into digital database.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
Education
High School Diploma -
Orange Glen High School
Escondido, CA06.1982
Skills
- Ease with Computers and Technology
- Strong Organizational Skills
- Appointment Coordination
- Document and File Management
- Multitasking and Time Management
- Research and Analytical Skills
- Invoice Processing
- Excel Spreadsheets
- Inventory System
- Accounting and Bookkeeping
- PC Proficiency
- Organizing and Categorizing Data
Timeline
Administrative Assistant
Jamie Carr LLC
01.2019 - Current
Retail Sales Associate
Village Mail & More
02.2013 - 12.2018
Office Manager - Owner
Creative Concrete Construction
05.1991 - 09.2020
High School Diploma -
Orange Glen High School
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