Michelle Shelton
Scottsville,New York
Summary
Detail-oriented professional with strong analytical, communication, and teamwork skills. Proven ability to manage multiple tasks effectively and efficiently in fast-paced environments. Eager to transition into a logistics role, leveraging a positive attitude and a commitment to continuous learning and growth. Prepared to contribute to team success while embracing new challenges in the logistics field.
Overview
14
14
years of professional experience
Work History
Security Support
L3Harris Technologies, Inc.
03.2023 - Current
- Consistently maintain compliance with all site-specific guidelines, regulations, policies, and procedures while carrying out duties.
- Ensure secure access to facilities by verifying identification, conducting bag checks, and implementing visitor protocols.
- Maintain detailed reports of daily activities, incidents, and irregularities for management review.
- Safeguard sensitive information by adhering strictly to company policies regarding confidentiality and document-handling procedures.
- Provide exceptional customer service to customers, executive leadership, and employees, addressing concerns, and providing appropriate solutions.
- Proactively participate in ongoing training sessions to remain current on industry best practices for effective security management.
- Hold an active secret security clearance.
Customer Service Representative/Warehouse
Beyond Components
03.2022 - 02.2023
- Responsible for account customer service, inside sales, and shipping/receiving.
- Managed friendly and professional customer interactions.
- Provided quotes for price and availability based on customer requests.
- Processed purchase orders, sent confirmations, and provided updates for outstanding orders.
- Sent daily customer invoices for shipped orders.
- Received daily shipments with attention to order accuracy.
- Communicated with vendor representatives to resolve damaged shipments and item shortages.
- Pulled, verified, and packaged items for shipment.
- Prepare shipping documents and invoices.
- Conduct counts and audits of inventories to identify and resolve discrepancies in records.
- Utilized hand trucks to move items around warehouse.
- Organized storage areas to optimize material movements and minimize labor hours.
Reservation and Events Coordinator - CRS
Rochester Institute Of Technology, RIT
11.2019 - 01.2022
- Used Campus EMS extensively to facilitate reservation requests from RIT departments, faculty, staff, students, student organizations, external groups, and RIT Events for recreation, non-recreation, campus-wide, and special events.
- Managed 29,272 annual reservations between 12 indoor spaces and 18 outdoor spaces.
- Communicated reservation needs and details with constituents and stakeholders, including Public Safety, FMS, Government and Community Relations, Admissions, Residence Life, University Arenas, and Athletics, as well as external organizations.
- Prepared contracts and invoices, and arranged for additional needs of reservations by coordinating required services and staffing.
- Coordinated weekly Facilities Team meetings with University Arenas, Athletics, and Recreation staff to review upcoming reservations and determine appropriate actions for special events.
- Maintained special event documents in the department's shared drive for accurate and historical record-keeping.
- Assisted with all functions of daily business operations of the SLC Office, including the supervision of student employees.
Staff Assistant
Rochester Institute Of Technology, RIT
05.2017 - 11.2019
- Maintained a professional front desk, responding to phone calls, emails, and in-person questions regarding recreation programs, services, departmental staff contacts, ID problems, and various RIT events.
- Managed administrative tasks to support faculty and enhance departmental efficiency.
- Processed recreation memberships, locker rentals, guest passes, and equipment fees.
- Provided direct supervision of six student employees, including hiring, evaluations, timecard management, scheduling, payroll, and records retention.
- Assisted with event reservations and scheduling in Campus EMS.
- Served as the assistant administrator for the Fusion recreation management system.
- Boosted productivity by keeping office records current, well-organized, and efficiently accessible for various needs.
Wellness Education Adjunct Instructor
Rochester Institute Of Technology, RIT
08.2011 - 05.2019
- Developed engaging course materials aligned with curriculum standards.
- Instructed fitness courses required for graduation, consistent with the nature of the modality, the skill level of registered students, and meeting the objectives outlined in approved syllabuses.
- Maintained current and appropriate certifications, including CPR.
- Utilized SIS, myCourses, and Starfish Early Alert to manage class content and grading requirements.
Senior Education Consultant
Sephora Inside JCPenney
10.2013 - 08.2016
- Greeted and ascertained client needs by asking relevant questions and actively listening to responses.
- Ensured amazing client experiences through great service, personalized recommendations, and product applications and demonstrations.
- Taught and trained new beauty information to consultants using a variety of instructional techniques or formats, such as team exercises, role-playing, and skill practice.
- Coordinated custom makeover scheduling with consideration of client needs, store schedules, and consultant availability.
- Maintained a clean, organized, and well-stocked environment.
Education
Aug 2012 - Dec 2014 - Liberal Arts And Sciences - GPA 4.0
Monroe Community College
Rochester, NYSkills
- Clear and concise communicator
- Strong interpersonal skills
- Independent and collaborative worker
- Proficient in Microsoft Office
- Attention to detail
- Strong work ethic
Timeline
Security Support
L3Harris Technologies, Inc.
03.2023 - Current
Customer Service Representative/Warehouse
Beyond Components
03.2022 - 02.2023
Reservation and Events Coordinator - CRS
Rochester Institute Of Technology, RIT
11.2019 - 01.2022
Staff Assistant
Rochester Institute Of Technology, RIT
05.2017 - 11.2019
Senior Education Consultant
Sephora Inside JCPenney
10.2013 - 08.2016
Wellness Education Adjunct Instructor
Rochester Institute Of Technology, RIT
08.2011 - 05.2019
Aug 2012 - Dec 2014 - Liberal Arts And Sciences - GPA 4.0
Monroe Community College