Michelle Shenaut

• Acted as an advocate for both the company''s interests as well as those of clients, ensuring that all parties'' needs were met in a mutually beneficial manner.
• Managed multiple client accounts simultaneously, prioritizing tasks effectively to meet deadlines without compromising quality.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Enhanced client satisfaction by promptly addressing inquiries and resolving issues efficiently.
• Maintained accurate record-keeping with proactive attention to client information updates.
• Developed strong relationships with clients through regular check-ins, fostering loyalty and trust.
• Utilized active listening skills to identify customer needs and provide appropriate solutions.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Managed receptionist area by greeting visitors, responding to telephone, and email inquiries and providing information for in-person requests.
• Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
• Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.

• Cleaned and sanitized bathrooms, hallways, bedrooms, living rooms and kitchens.
• Developed strong relationships with clients, earning trust through reliability and attention to detail.
• Enhanced client satisfaction by consistently providing thorough and efficient cleaning services.
• Established a reputation for punctuality, professionalism, and dependability that contributed to high levels of client satisfaction and repeat business.
• Handled household management tasks like laundry, light housekeeping and grocery shopping leading to a well-maintained living space.
• Provided emotional support and companionship to patients, promoting overall wellbeing.
• Maintained clean, safe, and well-organized patient environment.
• Assisted with personal hygiene tasks such as bathing, grooming, and dressing for enhanced selfesteem.
• Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.

• Assisted patients with daily living activities, promoting independence and dignity.
• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
• Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
• Enhanced patient satisfaction by providing compassionate and attentive care.
• Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
• Ensured prompt response to call lights, addressing patient needs in a timely manner.

Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.

• Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
• Disposed of trash and recyclables each day to avoid waste buildup.
• Managed laundry sorting, washing, drying, and ironing.
• Disinfected and mopped bathrooms to keep facilities sanitary and clean.
• Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
• Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.

• Answered unit calls and took messages for healthcare staff to maximize team productivity.
• Answered multi-line telephone system, provided information, and directed calls.
• Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
• Prepared admissions charts and scanned records.
• Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
• Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
• Reduced patient stress levels through effective communication and active listening skills.