Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michelle Shepard

Melissa,TX

Summary

Dynamic Clinical and sales professional with a proven track record at Eli Lilly Pharmaceuticals, BrightStar Home Health and Cantex Continuing Care. Committed to continuous improvement and operational excellence.

High Octane Enthusiasm, knowledgeable about effective sales and customer service strategies. Skilled at utilizing modern marketing methods to drive sales and overcome slower markets.

Collaborative and competitive sales leader focused on results driven by numbers and positive outcomes.

Overview

15
15
years of professional experience

Work History

Sales

Eli Lilly Pharmaceuticals
02.2025 - Current
    • Boosted sales revenue by consistently meeting and exceeding sales targets.
    • Increased sales revenue by effectively managing and leading a team of sales 7 representatives to cultivate a competitive edge inside the organization
    • Implemented effective sales strategies to boost sales in targeted Physician practice and Hospital markets.
    • Generated FDA/ Clinical trials data from Eli data bank and send to contacted MDs on weekly basis and New Drug launch months.
    • Awarded the fast start award first month by aligning email preset to drive new Drug introduction to market on timed response

Director of Business Development

BrightStar Care Home Health
01.2025 - Current
  • Developed customized solutions tailored specifically to individual patient needs, leading to an increase in repeat business referrals from Acute Hospital resources
  • Expanded product/clinical , Chemo, IVIG, wound care and cardiac drips, LVADS, cardio MEMs, offerings to reach a more diverse customer base, boosting overall sales figures.
  • Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors affecting outcomes.
  • Increased client base by developing and implementing effective business development strategies.
  • Negotiated, prepared, and signed contracts with clients for all private care opportunities.
  • Led change and transformation across business areas to deliver benefits and align company resources.
  • Optimized lead generation efforts by implementing CRM tools and refining prospecting techniques.
  • Analyzed market trends and competitor data, informing strategic decision-making processes for business growth opportunities.

Business Development Specialist

Cantex
04.2020 - 01.2025
  • Expanded client base by identifying and targeting new business opportunities through market research and analysis, making 7-10 sales calls weekly with new referral resources
  • Secured high-value accounts through building rapport with key decision-makers, understanding their needs, and presenting customized solutions tailored to their requirements for all Acute hospital case managers to obtain census in building, maintain high acuity and keep ADC at goal
  • Drove process improvements within the organization by assessing current systems and recommending enhancements where needed including front loading patient special needs medications ie . cardiac drips,-Dobutamine, Milrinone, Kabivan, Clinimix, custom TPN and acuity related carve outs for medical equipment LVAD equipment, trilogy
  • Cultivated a culture of continuous improvement by encouraging feedback on both successes and failures
  • Came up with detailed plans to enhance sales management and prioritize long-term business goals by introducing multi layer MD approach to clinical acuity and services rendered inside the SNF setting so its a one stop shop for high acuity care SNF
  • Launched new servies successfully by coordinating with internal teams to ensure seamless go-to-market execution.
  • help expedite getting to "yes" for admission with internal communication, removing barriers, collaborating with external MDs and our internal MDs by sending admitting clinical prior to admission and setting up for large admission days to run smooth

Field Nurse

Texas Home Health
10.2015 - 04.2020
  • Educated and provided direct patient care in home environment, patients and caregivers on disease processes, medications, medical management reported to MD and clinical supervisors in office.
  • PT/INR in home immediate results, drew labs to take to lab processing, PICC line/Central line care, blood sugars,IV antibiotic infusions,TPN, trach to vent at HS, wound vacs, mist therapy, drain management , extensive wound care measures. LVAD management and education, Cardiac Drip management, LIFEVEST management in the home.
  • Reviewed all medicines to identify possible adverse reactions, significant side effects, drug allergies and contraindicated medications updated med profiles.

ADON, Staffing Coord, Central Supply, Wound Care,

Ensign Heritage Gardens
01.2011 - 07.2015
  • Established strong partnerships with community resources including hospice providers, home health agencies, and outpatient rehabilitation centers to enhance patient care transitions and discharge planning.
  • Managed staffing needs effectively, ensuring appropriate nurse-to-patient ratios during all shifts.
  • Mentored new nursing staff, fostering professional growth and development while maintaining high standards of patient care.
  • Reduced medication errors by conducting thorough medication administration audits and providing feedback to nursing staff.
  • Streamlined communication between nursing departments for efficient workflow and patient care coordination.
  • Oversaw infection control efforts throughout the facility, contributing to reduced transmission rates among patients and staff members alike.
  • Collaborated with interdisciplinary teams to develop individualized care plans for patients, ensuring optimal health outcomes.
  • Assisted in the recruitment, hiring, and retention of top nursing talent by participating in job fairs, conducting interviews, and providing mentorship to new hires.
  • Participated in regulatory surveys conducted by external agencies, demonstrating compliance with established standards of practice and delivering high-quality patient care services consistently across all aspects of operations.
  • Enhanced staff competency through regular training sessions and performance evaluations.
  • Planned and assigned workload to 45-person nursing staff to direct patient care.
  • Performed rounds to observe care and interview staff, residents, and families.
  • Worked closely administration to develop and implement best practices to improve patient outcomes.

Education

Associate of Applied Science - Nursing

Iowa Western Community College
Council Bluffs, IA
01-1997

Skills

  • Effective team leadership

  • Sales strategy development

  • Service excellence

  • Strategic decision-making

  • Clinical decision-making

  • Analytical problem-solving

Timeline

Sales

Eli Lilly Pharmaceuticals
02.2025 - Current

Director of Business Development

BrightStar Care Home Health
01.2025 - Current

Business Development Specialist

Cantex
04.2020 - 01.2025

Field Nurse

Texas Home Health
10.2015 - 04.2020

ADON, Staffing Coord, Central Supply, Wound Care,

Ensign Heritage Gardens
01.2011 - 07.2015

Associate of Applied Science - Nursing

Iowa Western Community College

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