Michelle Sherman
Moraine,OH
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
10
10
years of professional experience
Work History
Recruiting and Retention Specialist
Kroger Stores
Mason, OH
05.2020 - Current
- Maintained confidential personnel files in accordance with applicable laws and regulations.
- Coordinated benefits administration activities such as enrollments, changes, terminations and transfers.
- Ensured compliance with all federal and state labor laws regarding wages and hours worked.
- Assisted candidates with application processes by answering questions about application, submitting background checks, providing I-9 forms and handling drug screening paperwork.
- Managed employee relations issues including grievances, complaints, and disputes as needed.
- Maintained accurate records of employee information such as wages, performance reviews, benefits, leaves of absence.
- Organized and conducted new hire orientation sessions to introduce policies and procedures to employees.
- Monitored timekeeping records for accuracy and completeness, including completing payroll for +200 associates
- Processed all HR functions within the store (i.e., promotions, demotions, transfers, leaves of absence)
- Answered questions regarding salaries, benefits and other pertinent information.
Assistant Customer Service Manager
Kroger Stores
Sugarcreek, OH
07.2018 - 05.2020
- Assisted customers with inquiries, complaints and feedback.
- Resolved escalated customer issues in a timely manner.
- Trained new employees on company policies, procedures and practices related to customer service roles.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
- Completed the daily accounting of the front end registers for million dollar stores, as well as smaller stores.
- Manage 20+ associates in my department every shift, to ensure the front end operations are smooth and seamless.
- Handled customer relation issues such as, Wester Union, Bill Pay, Money Orders, returns, and more.
Courtesy Clerk/Cashier/ Front End Office Helper
Kroger Stores
Kettering, OH
08.2014 - 07.2018
- Operated a cash register to process payments from customers.
- Maintained cleanliness of checkout area by sweeping floors and wiping down counters.
- Provided excellent customer service by being friendly and courteous at all times.
- Greeted customers and answered any questions they had about the store's products and services.
- Bagged groceries for customers quickly and accurately.
Education
High School Diploma -
Ohio Virtual Academy
Dayton, OH06-2015
Skills
- Customer Relations
- Employee Relations
- Employment Recordkeeping
- Benefits Administration
- New Hire Onboarding
- Training and mentoring
- Retention management
- Employee Hiring
- Microsoft Office
- Recruitment and hiring
- Documentation skills
Timeline
Recruiting and Retention Specialist
Kroger Stores
05.2020 - Current
Assistant Customer Service Manager
Kroger Stores
07.2018 - 05.2020
Courtesy Clerk/Cashier/ Front End Office Helper
Kroger Stores
08.2014 - 07.2018
High School Diploma -
Ohio Virtual Academy
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