MICHELLE SHERWOOD
Summary
Dedicated Healthcare Professional with 10 years of experience providing compassionate care to multiple patient populations in fast-paced hospital environments. Proven ability to manage critical situations, ensure patient safety, and maintain compliance with healthcare. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
22
22
years of professional experience
Work History
Medical Office Assistant
White Plains Hospital Center
10.2015 - Current
- Validates patient identity using key identifiers and established procedures, reviews all previously obtained information for accuracy and completeness
- Gathers and reviews all relevant data, including insurance cards and documents, to ensure correct reimbursement is obtained for medical center services
- Enhanced patient satisfaction by providing friendly and efficient front desk support.
- Maintained accurate electronic health records to facilitate seamless information sharing among healthcare professionals.
- Streamlined appointment scheduling for improved office efficiency and reduced wait times.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Use EPIC to schedule appointments for doctor visits and procedures.
Office Manager/Accounts Payable
Common Area Maintenance
02.2011 - 12.2013
- Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs
- Schedule and confirm appointments for clients, customers, or supervisors
- Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll
- Create, maintain, and enter information into databases
- Responsible for coordinating and guaranteeing accurate preparation and indexing of records as well as their completeness, proper release and maintenance
Data Entry Clerk
Blue Book of Building & Construction
06.2002 - 08.2004
- Entering customer and account data from source documents within time limits
- Compiling, verifying accuracy and sorting information to prepare source data for computer entry
- Reviewing data for deficiencies or errors, correcting any incompatibilities and checking output
Education
High School Diploma -
Walter Panas Highs School
Cortlandt Manor, NY06-1995
Skills
- Healthcare compliance
- Medical billing codes
- Phone reception
- Health information management
- Professionalism
- Multi-line telephone management
- Medical terminologies
- Appointment management
- Managing patient records
- Electronic Health Records
- Microsoft Office Suite
- Schedule patients
Timeline
Medical Office Assistant
White Plains Hospital Center
10.2015 - Current
Office Manager/Accounts Payable
Common Area Maintenance
02.2011 - 12.2013
Data Entry Clerk
Blue Book of Building & Construction
06.2002 - 08.2004
High School Diploma -
Walter Panas Highs School
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