Michelle Shields
Louisville,KY
Summary
Self-sufficient and resourceful professional with 25+ years of HR experience. Developed internal and external relationships to provide support in implementing staffing strategies focused on attracting talent using successful recruiting channels to source candidates. Seeking HR Business Partner (HRBP) Manager position to offer consultative expertise.
Overview
33
33
years of professional experience
Work History
Talent Acquisition Supervisor
UPS Biometrics/Compliance
03.2023 - Current
- Manages a team of 12 to support hiring goals for Worldport
- Monitors requisitions and ensures proper staffing of Worldport
- Maintains compliance with all hiring processes following TSA guidelines
- Anticipates Worldport needs and develops plans to support staffing
- Evaluates Talent Acquisition processes and implements improvements
- Removes operational barriers to assist team success
- Implemented digital solutions as innovative changes within the team's processes
- Perform employee management tasks such as career development and performance management
- Manages vendor compliance for Worldport
- Provided consultative support to Manager and Director to solve complex large scale staffing concerns for Louisville Worldport
- Created and implemented staffing strategies to source candidates
- Established a strong network of internal and external influential business partnerships to attract and retain talent
- Implemented and supported diversity, equity and inclusion efforts to support hiring initiatives
- Coached, trained and delegated responsibilities to eight team members to meet departmental goals
- Identified business needs and implemented process improvements
- Generated digital leads, tracked and analyzed TA metrics for continuous strategy and process improvements
- Conferred with internal and external partners to develop a slogan for marketing materials, including brochures, banners, signs and print materials
- Optimized employee performance by offering a solution of restructuring the Recruiting Function
- Managed the Business Plan for Flight and Center of Employment Opportunities to maintain control over operational finances
- Collaborated with internal leadership to establish a Market Rate Adjustment due to evolving talent needs
- Consulted with external partners to identify creative solutions to develop talent pipelines
- Leveraged various industry and competitor trends to capitalize on opportunities to staff Louisville Worldport
- Negotiated Sponsorships, built and presented business cases with financial details to obtain approval and executed legal review.
Talent Acquisition Supervisor
UPS Recruiting
09.2020 - 03.2023
- Manages a team of 12 to support hiring goals for Worldport
- Monitors requisitions and ensures proper staffing of Worldport
- Maintains compliance with all hiring processes following TSA guidelines
- Anticipates Worldport needs and develops plans to support staffing
- Evaluates Talent Acquisition processes and implements improvements
- Removes operational barriers to assist team success
- Implemented digital solutions as innovative changes within the team's processes
- Perform employee management tasks such as career development and performance management
- Manages vendor compliance for Worldport
- Provided consultative support to Manager and Director to solve complex large scale staffing concerns for Louisville Worldport
- Created and implemented staffing strategies to source candidates
- Established a strong network of internal and external influential business partnerships to attract and retain talent
- Implemented and supported diversity, equity and inclusion efforts to support hiring initiatives
- Coached, trained and delegated responsibilities to eight team members to meet departmental goals
- Identified business needs and implemented process improvements
- Generated digital leads, tracked and analyzed TA metrics for continuous strategy and process improvements
- Conferred with internal and external partners to develop a slogan for marketing materials, including brochures, banners, signs and print materials
- Optimized employee performance by offering a solution of restructuring the Recruiting Function
- Managed the Business Plan for Flight and Center of Employment Opportunities to maintain control over operational finances
- Collaborated with internal leadership to establish a Market Rate Adjustment due to evolving talent needs
- Consulted with external partners to identify creative solutions to develop talent pipelines
- Leveraged various industry and competitor trends to capitalize on opportunities to staff Louisville Worldport
- Negotiated Sponsorships, built and presented business cases with financial details to obtain approval and executed legal review.
Human Resources/Health and Safety Supervisor
UPS
01.2020 - 09.2020
- Functioned as a strategic partner to develop strategies to improve the business
- Facilitated Human Resources investigations, provided support to management, assisted with decision making, and worked through employee conflict and issues from people with differing views and backgrounds
- Modified behavior and approach based off audience and needs
- Interacted with senior level of management, verbally and through written communication to provide support
- Maintained compliance for over 500+ individuals regarding documentation such as I-9 reverification and Security Threat Assessments
- Constructed and facilitated benefits presentations for all levels of management and fielded questions
- Observed areas of Worldport and made suggestions regarding safety related issues
- Responded to scenes as a certified First Aid Responder and rendered aid to employees in need
- Collaborated with senior level management to implement a tool for reinforcing proper safety methods
- Advocated as a Change Champion throughout HR transformation
- Assigned to a special project team to assist in gathering information for MyHR during transformation
- Collaborated and built relationships while supporting all levels of management in the 1DA and 2DA Worldport operations
- Applied knowledge of legal, regulatory and compliance standards while staffing positions on airport property
- Displayed ability to modify behavior and approach when addressing new hires from diverse backgrounds
- Facilitated new hire orientations and executed presentations promoting benefits and opportunities
- Monitored affirmative action goals and implemented a process to stay compliant
- Specialized in processing candidates each year to meet staffing goals for Worldport.
Human Resources Employment Associate
UPS Compliance
03.1998 - 01.2020
- Maintained compliance for over 500+ individuals regarding documentation such as I-9 reverification and Security Threat Assessments
- Constructed and facilitated benefits presentations for all levels of management and fielded questions
- Observed areas of Worldport and made suggestions regarding safety related issues
- Responded to scenes as a certified First Aid Responder and rendered aid to employees in need
- Collaborated with senior level management to implement a tool for reinforcing proper safety methods
- Advocated as a Change Champion throughout HR transformation
- Assigned to a special project team to assist in gathering information for MyHR during transformation
- Collaborated and built relationships while supporting all levels of management in the 1DA and 2DA Worldport operations
- Applied knowledge of legal, regulatory and compliance standards while staffing positions on airport property
- Displayed ability to modify behavior and approach when addressing new hires from diverse backgrounds
- Facilitated new hire orientations and executed presentations promoting benefits and opportunities
- Monitored affirmative action goals and implemented a process to stay compliant
- Specialized in processing candidates each year to meet staffing goals for Worldport.
Billing Associate
UPS Compliance
07.1995 - 03.1998
- Reconciled customers' accounts to balance with UPS records
- Handled incoming inquiries regarding services, solved customer disputes and ensured customer satisfaction.
International Customer Service Center
UPS
09.1993 - 07.1995
- Audited international shipments for compliance purposes.
International Document Auditor
UPS
04.1991 - 09.1993
- Audited international shipments for compliance purposes.
Education
BACHELOR OF SCIENCE in ORGANIZATIONAL LEADERSHIP -
MID-CONTINENT UNIVERSITY
Mayfield, KY05.2005
Skills
- Proficient in Microsoft Office
- Strong written and verbal communication skills
- People management and development
- Critical thinker
- Complex problem solver
- Analytical reasoning
- Decision-making skills
- HR Experience
- Change Champion
- Understands business fundamentals and strategies
- Detail-oriented
- Social media management
- Workday
- Digital recruiting
- Fountain
Accomplishments
- Member of the Jefferson Foundation Board
- Pi Beta Phi Alumnae
- 2018 LINC Graduate (Leadership Improvement through Networking Connections)
- 2019 Special Assignment Worldport HR Health and Safety
- 2020 Project Team for MyHR
Timeline
Talent Acquisition Supervisor
UPS Biometrics/Compliance
03.2023 - Current
Talent Acquisition Supervisor
UPS Recruiting
09.2020 - 03.2023
Human Resources/Health and Safety Supervisor
UPS
01.2020 - 09.2020
Human Resources Employment Associate
UPS Compliance
03.1998 - 01.2020
Billing Associate
UPS Compliance
07.1995 - 03.1998
International Customer Service Center
UPS
09.1993 - 07.1995
International Document Auditor
UPS
04.1991 - 09.1993
BACHELOR OF SCIENCE in ORGANIZATIONAL LEADERSHIP -
MID-CONTINENT UNIVERSITY
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