Summary
Overview
Work History
Education
Skills
Certification
References
Professional Development
Timeline
Generic
Michelle Shockley

Michelle Shockley

Bend,OR

Summary

Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.

Overview

13
13
years of professional experience
1
1
Certification

Work History

SALES MANAGER

Metolius Artisan Tea
03.2021 - 08.2024
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
  • Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
  • Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.

OFFICE MANAGER

InvMD Plastic Surgery
10.2018 - 02.2021
  • Verified insurance coverage and submitting individualized insurance authorizations and pre-certifications by using ICD and CPT codes
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Made the practice more efficient through workflow improvements, detail-oriented process changes, and increased focus on customer service
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.

MANAGER

Bad Wolf Bakery and Bistro
11.2015 - 10.2018
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.

DIRECTOR OF HOTEL OPERATIONS

Alaskan Dream Cruises
04.2011 - 09.2015
  • Implemented quality control measures to maintain high standards of cleanliness, service, and guest satisfaction.
  • Fostered culture of continuous improvement, regularly reviewing processes and procedures for potential enhancements or efficiencies.
  • Ran Senior Executive Meetings with Owners and Captains, daily and monthly, to ensure every ship was excelling in day to day operations
  • Negotiated favorable contracts with suppliers/vendors that led to significant cost savings across various departments within the hotel.
  • Oversaw food and beverage operations, ensuring menu offerings were aligned with guest preferences while maintaining profitability targets.
  • Streamlined hotel operations for increased efficiency through process optimization and technology integration.

Education

B.A. - Business

Portland State University
Portland, OR
01.2010

Skills

  • Website Administration
  • Project Management
  • Brand Development
  • Team Leadership
  • Content Development
  • Content Creation
  • Writing & Editing
  • Budgeting and Planning

Certification

  • Red Cross CPR + AED
  • Crowd Control and Crisis Management
  • Basic Fire Fighting

References

  • Jennifer McCaffrey, Physician, invMD Plastic Surgery LLC, 8124801303, j.h.mccaffrey@gmail.com
  • Lori Higgins, Co Worker-Surgery Scheduling, 5417716832, Lkitzmiller.higgins@gmail.com
  • Adam Beeman, Captain, Alaskan Dream Cruises, 2062652977, adambeeman@icloud.com
  • Ernie Engelman, General Manager, Alaskan Dream Cruises, 8594456693, eengelman@alaskandreamcruises.com

Professional Development

  • HIPPA Fundamentals Course, The Doctors Company, 2021
  • Cyber Security Course, The Doctors Company, 2021
  • Heroic Public Speaking, CreativeLive.com, 2020

Timeline

SALES MANAGER

Metolius Artisan Tea
03.2021 - 08.2024

OFFICE MANAGER

InvMD Plastic Surgery
10.2018 - 02.2021

MANAGER

Bad Wolf Bakery and Bistro
11.2015 - 10.2018

DIRECTOR OF HOTEL OPERATIONS

Alaskan Dream Cruises
04.2011 - 09.2015

B.A. - Business

Portland State University

Similar Profiles

CREATE PROFILE
Michelle Shockley