Michelle Sibley
Jacksonville,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Research Assistant position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
29
29
years of professional experience
Work History
Research Assistant
UF Health Jacksonville
Jacksonville, FL
12.2000 - Current
- Worked both independently and collaboratively in fast-paced laboratory environment.
- Performed statistical, qualitative and quantitative analysis.
- Attended seminars and symposiums to improve overall knowledge and understanding.
- Gathered, arranged and corrected research data to create representative graphs and charts highlighting results for presentations.
- Demonstrated strong writing skills to generate original correspondence and reports.
- Helped team meet regulatory requirements by coordinating documentation and filings.
- Under limited supervision
- Recorded and analyzed data to produce reports of results
Call Center Representative
ATT
Jacksonville, FL
02.1994 - 11.2000
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions
- Placed outbound customer service or customer satisfaction calls to follow up on issues
- Responded to customer calls and emails to answer questions about
- products and services
- Sought ways to improve processes and services provided
- Met customer call guidelines for service levels, handle time and productivity
- Managed over 50 customer calls per day. Increased sales by 10%.
Education
High School Diploma -
Englewood High School
Jacksonville, FL06.1979
No Degree - Computer Programming
University of South Florida
Tampa, FLSkills
- Literature Searches
- Event Plan
- Time Management
- Quality Standards
- Data & Documentation
- Clerical & Customer Experience
- Proficient in Microsoft Office
- Written & Verbal Communication
Timeline
Research Assistant
UF Health Jacksonville
12.2000 - Current
Call Center Representative
ATT
02.1994 - 11.2000
High School Diploma -
Englewood High School
No Degree - Computer Programming
University of South Florida
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