Front Desk Administrator/Veterinary Assistant
Pickerington Animal Hospital
08.2019 - 05.2024
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Streamlined check-in and check-out processes for improved guest experience and reduced wait times.
- Assisted in the coordination of events and meetings, ensuring seamless logistics and positive outcomes.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving concerns at the front desk and through follow up.
- Developed strong relationships with clients, fostering loyalty and repeat business through exceptional service.
- Managed invoicing procedures accurately resulting in fewer billing disputes from guests.
- Exceeded client expectations through personalized attention, delivering solutions tailored to individual needs.
- Conducted regular inventory checks on supplies allowing proactive restocking before depletion caused delays. Ordered weekly necessary supplies per regular inventory checks.
- Increased overall productivity by efficiently managing schedules and appointments for Veterinarians.
- Maintained an organized reception area, creating a welcoming atmosphere for clients and visitors.
- Processed incoming mail and packages, distributing items to appropriate recipients in a timely manner.
- Improved office organization by implementing effective filing systems and document management practices.
- Maintained personnel records and updated internal databases to support document management.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Managed, developed and trained new staff.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
- Assisted in the administration of medications, vaccinations, and treatments with the Veterinarian.
- Promoted preventive care services by educating clients on the importance of routine check-ups, vaccinations, and dental cleanings.
- Assisted senior staff with blood analyses and physical assessments.
- Provided customer support to clients, answering questions and addressing concerns.
- Contributed teamwork flexibility adaptability willingness learn new skills support colleagues achieve practice goals objectives.
- Increased client satisfaction by addressing concerns, answering questions, and offering valuable recommendations for pet care.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Facilitated efficient inventory management through regular stock checks, ordering supplies, and organizing storage areas.
- Helped with training of new veterinary assistants and support staff to improve individuals' capabilities.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Collaborated with veterinary staff to provide exceptional customer service while managing phone calls and front desk tasks.
- Participated continuing education training seminars workshops conferences advance knowledge stay current industry trends best practices.
- Implemented proper sterilization procedures to maintain a sanitary work environment and prevent cross-contamination risks.
- Enhanced daily operations through effective appointment management.
- Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
- Enhanced clinic operations, efficiently scheduling appointments and managing veterinarian and staffing calendars.
- Streamlined patient admission and discharge processes for increased efficiency and client satisfaction.
- Increased effectiveness of pet owner communications, providing clear instructions for at-home care and medication administration.
- Improved patient care with diligent follow-up calls to assess recovery of animals post-treatment.
- Maintained medical records and documentation accurately, recording patient histories and treatment plans.
- Supported veterinarian efforts in complex cases with detailed record-keeping and data entry for patient histories.
- Assisted veterinarians during examinations, surgeries, and procedures, ensuring smooth operation of the veterinary clinic.
- Restrained animals for examination and treatment.
- Kept detailed records of animal treatments and medications.
- Educated clients on post-surgical care and nutrition.
- Prepared daily financial reports ensuring alignment with sales figures.
